Drive patient-first experiences with Pillway as a Customer Service Expert, providing support in both English and French. Join a healthcare technology leader transforming pharmacy services.

Pillway is seeking an adept Customer Service Representative to enhance our innovative healthcare technology solutions. This role involves managing customer inquiries, addressing technical issues, and collaborating with Pharmacy Experience Specialists. You will ensure customer tickets are handled efficiently within our CRM system, delivering top-tier support to our diverse clientele.

Key Responsibilities:
• Manage customer tickets using our CRM system efficiently
• Escalate complex issues to relevant departments promptly
• Provide campaign-related assistance during inbound calls




• Troubleshoot app and payment inquiries for smooth experiences
• Collaborate with Pharmacy Experience Specialists for comprehensive resolutions

Requirements:
• Proven customer service experience, ideally in tech support
• Solid written and verbal communication skills
• Familiarity with CRM systems and ticket management
• Excellent problem-solving capabilities
• High level of empathy and dedication to customer care

Become a vital player in Pillway's mission to revolutionize pharmacy services in Canada.
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📌 Customer Service Expert at Pillway (Ontario)
🏢 Pillway
📍 Ontario