Senior Oracle Utilities CC&B; Functional Consultant

Location: Edmonton, Calgary, or Toronto (Hybrid - 3 days/week onsite)

Role Summary:

Highly experienced Oracle Utilities CC&B; Functional Consultant to support large-scale utility transformation programs.

15+ years of IT and utility industry experience.

Extensive expertise in Oracle Utilities Customer Care & Billing (CC&B;/CCNB) implementations.

Serve as a trusted advisor to business and IT stakeholders.

Drive business process transformation, requirements discovery, solution design, testing, deployment, and implementation governance.

Work closely with utility operations, customer service, billing, metering, and executive leadership teams to deliver business-aligned Oracle Utilities solutions.

Key Responsibilities:
Business Consulting & Stakeholder Management

Engage with senior business leaders, executives, product owners, and process owners to understand strategic and operational objectives.

Facilitate discovery workshops, requirements gathering sessions, and business process assessments.

Lead business process transformation initiatives and recommend industry best practices.

Serve as the primary liaison between business stakeholders and project delivery teams.

Present solution recommendations, project updates, and key decisions to leadership and steering committees.

Requirement Gathering & Solution Design

Lead end-to-end requirements elicitation, analysis, and documentation activities.

Conduct fit-gap assessments against Oracle Utilities CC&B; capabilities.

Define future-state business processes, solution workflows, and functional requirements.

Develop:

Functional design documents

Process maps

User stories

Use cases





Ensure solutions align with Oracle Utilities best practices and business objectives.

Program Delivery & Implementation

Drive functional workstreams across all project phases, from initiation through go-live.

Collaborate with:

Solution architects

Technical teams

Integration teams

Testing teams

PMO stakeholders

Support data migration strategy, business validation, and conversion activities.

Participate in:

Design reviews

Governance meetings

Milestone sign-offs

Ensure delivered solutions meet business requirements and operational expectations.

Testing, Deployment & Hypercare

Define:

Testing strategy

Business test scenarios

Test cases

Acceptance criteria

Support:

System Integration Testing (SIT)

User Acceptance Testing (UAT)

Assist with:

Cutover planning

Deployment readiness

Production go-live activities

Provide post-production support during hypercare and stabilization periods.

Resolve functional issues and support continuous improvement initiatives.

Required Qualifications

15-20 years of overall IT and Utility Industry experience.

Minimum 8+ years of hands-on Oracle Utilities CC&B;/CCNB Functional Consulting experience.

Proven experience delivering multiple full lifecycle Oracle Utilities CC&B; implementations.

Robust experience leading business requirements workshops and stakeholder engagement sessions.

Extensive experience in:

Business process redesign

Fit-gap analysis

Solution definition

Experience preparing:

Business Requirements Documents (BRDs)

Functional Specifications

Process Flow Diagrams

Solution Design Documentation

Experience supporting:

System Integration Testing (SIT)

User Acceptance Testing (UAT)

Cutover

Go-Live

Hypercare

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📌 Senior Oracle Utilities CC&B Functional Consultant (Alberta)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Alberta