Veterinary Reception, Client Care Location: Newmarket, ON Compensation: $17.85 to $25.00 per hour, depending on experience Employment Type: Part-time or Casual Position Type: Existing position 404 Veterinary Emergency and Referral Hospital welcomes a Veterinary Client Care Specialist to join our team. This part time or casual opportunity includes a range of responsibilities which directly contribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated!

Additional responsibilities and qualities required for this role are: Create a warm and welcoming environment for our patients and pet parents

Assisting veterinary staff with various tasks and treatments when required

Ability to answer a multiline phone system and track and book appointments effectively

Placing outbound calls to pet parents for follow-up and future appointment bookings

Respond and manage email correspondence; clients, referring veterinarians & internal office messages

Admitting and discharging pet patients

Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments

Scheduling appointments

Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

Strong organizational skills

General housekeeping duties; cleanliness of reception area, pet holding areas and common areas

Willingness to learn more regarding veterinary services,



updated medical office procedures and assisting the Veterinary staff with various tasks and treatments The ideal candidate will have: Experience in a front desk or reception capacity - medical office environment (human or animal) is an asset.

Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment.

Strong organizational skills around filing, invoicing, processing payments and general office tasks.

Willingness to learn more about veterinary services, updated medical office procedures and assist the veterinary staff with various tasks and treatments. What VCA Canada Offers A caring culture of Wellness and Appreciation!

RRSP Employer 5 % Match Program – saving for your future just got easier! Competitive wages and benefits!

Extensive online anytime-anywhere access to journals and textbooks

Annual uniform allowance

Exceptional career development: there is room to grow here!

Employee Assistance Program

Referral Bonus Rewards

Opportunities to give back to your community through VCA initiatives

Generous personal pet care discounts

And extra perks like shopping discounts and cool wellness apps! Our Story VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta,



committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals.

Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country.

In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.

Click “Apply Now” If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

📌 Veterinary Client Care Specialist - VCA Canada 404 Veterinary Emergency and Referral Hospital (Newmarket)
🏢 VCA Animal Hospitals
📍 Newmarket