Veterinary Receptionist, Client Care

Location: Saanichton, BC

Compensation: $19.00 to $25.00 per hour, depending on experience

Central Saanich Animal Hospital is looking for a Veterinary Receptionist, Client Care to join our team! Our clinic is located in the heart of the beautiful Saanich Peninsula. We see a wide variety of creatures, including dogs, cats, small mammals, birds, reptiles and even fish!

If you are passionate about joining a team that likes to mentor, learn, and grow together, then we are the right fit for you! We take pride in fostering an environment rich in active leadership, a safe place to learn, to share ideas, and provide a level of support that enables us to excel as a team. Our hospital puts a strong focus on our patient's needs and providing them the best care that we can. We have been AAHA Accredited for 35 years!

We believe in providing our staff with all the tools, resources, benefits, and support required to not only take care of their patients, but also to take care of themselves. Our hospital is open 5 days a week and offers a consistent schedule that does not include any on call time and very minimal overtime.

We encourage you to apply regardless of your experience level. If you are a newer tech, we are happy to start you off in our mentorship program with one of our experienced techs until you are comfortable.

- Create a warm and welcoming setting for our patient and pet parents
- Ability to answer a multiline phone system and track and book appointments effectively




- Placing outbound calls to pet parents for follow-up and future appointment bookings
- Respond and manage email correspondence; clients, referring veterinarians & internal office messages
- Admitting and discharging pet patients
- Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
- Scheduling appointments
- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
- General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
- Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
- Previous customer service or front desk experience in hospitality or retail is an asset!
- No experience with animals, no problem, so long as you love animals!

What VCA Canada Offers

- A caring culture of Wellness and Appreciation!
- Competitive wages and benefits!
- Annual uniform allowance
- Exceptional career development: there is room to grow here!
- Referral Bonus Rewards
- Opportunities to give back in your community through VCA charities
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now” If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

📌 Veterinary Receptionist, Client Care, Central Saanich Animal Hospital (Saanichton)
🏢 VCA Animal Hospitals
📍 Saanichton