Take your career to the next level with ADP as a Bilingual Financial Services Representative. Engage clients in both French and English while excelling in a centralized call center environment.

In this role, you will handle incoming requests, ensuring service excellence and efficient problem resolution for both internal and external clients. With a focus on building trust through clear communication, you will manage client inquiries regarding payroll adjustments, tax matters, and employee payments. This position combines customer service skills with the ability to thrive in a fast-paced environment.

Key Responsibilities:
• Own the client experience for one-call resolution
• Field inbound requests via call and chat promptly




• Coordinate payroll exception requests effectively
• Respond to inquiries regarding payments and tax issues
• Collaborate to maintain KPIs and service excellence

Requirements:
• Bilingual in French and English
• Proven track record in customer service
• Excellent time management skills
• Robust attention to detail
• Ability to work under pressure independently or as a team

Develop client relationships and enhance service delivery as a trusted Financial Services Representative at ADP.
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📌 Bilingual Financial Services Representative (Ontario)
🏢 Socket.dev
📍 Ontario