Contract Details

Contract Duration: 6 months

Extension: Yes, possibility of extension for 12 - 24 months based on performance.

FTE: Possible (based on performance + vacancy)

Reason for request: vacancies/short-staffed

Summary
The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Candidate Value Proposition
The successful candidate will have the prospect to work hybrid where they are only asked out come in 3x per week. Team provides wide range of support and opportunity for growth.

Typical Day in Role

Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level

Troubleshooting customer concerns over inbound phone calls

Enter commands and observe system functioning to verify correct operations and detect errors.

Maintain records of daily data communication transactions, problems and remedial actions taken,



or installation activities.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Must Haves

Fluency in English /French

2-3 Years Customer Service Experience

2-3 years of browser troubleshooting practices

Knowledge of computer software, such as configuration management software, desktop communications software, and operating system software.

Nice to Have

Previous Help Desk or Contact Center experience

Technical Help Desk Experience

Soft Skills

Strong Verbal and written communication skills,

problem solving skills,

customer service

empathy, finesse and interpersonal skills.

High ability to work independently and manage one’s time.

Education
College/University in related field preferred but not required

Best vs Avg Candidate
Strong technical helpdesk experience with strong language proficiency.

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📌 Bilingual Helpdesk / Technical Support (French) (Ontario)
🏢 Nexus Systems Group
📍 Ontario