Enhance your customer support skills as a Service Desk Analyst with Compugen, Canada’s largest privately-owned technology ally. This role offers a hybrid work model and emphasizes troubleshooting and customer interaction.

In this position, you will provide first and second level support to customers and technicians by managing service requests and troubleshooting hardware and software issues. Your responsibilities include creating cases in JDE, ordering parts, and facilitating technician support. Compugen fosters a culture of curiosity and collaboration, making it an ideal place for continuous learning.

Key Responsibilities:
• Receive and respond to customer service requests promptly
• Troubleshoot hardware and software issues via phone




• Create and assign cases in Compugen's management system
• Order necessary parts based on warranty and stock
• Escalate critical incidents to managers as required

Requirements:
• Technical degree or equivalent experience
• 3-5 years in a Helpdesk or technical role
• Bilingual English/French preferred
• A+ Certification or similar assets
• Solid communication and problem-solving skills

Utilize your technical expertise and customer service skills to make an impactful contribution at Compugen.
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📌 Compugen Service Desk Analyst Role (Manitoba)
🏢 Compugen
📍 Manitoba