Job Synopsis
The Thrift Store Volunteer Coordinator recruits, trains, schedules and supports volunteers to ensure efficient and coordinated volunteer services for thrift store operations. The Volunteer Coordinator fosters a positive and productive environment by managing volunteer schedules, maintaining records and recognizing volunteer contributions. This position coordinates volunteer assignments and works closely with staff to support donation processing, cleaning and customer service.

Job Details
Full-time salaried employee – 1 FTE

Qualifications
All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal chance employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

Minimum High School Diploma combined with relevant work experience will be considered; bachelor’s degree in a relevant field is preferred (e.g., Human Resources, Non-profit Management, Volunteer Management

Minimum of 2 years working in a volunteer coordinator/management role

Strong understanding of the different demographics and generations of volunteers

Experienced in conducting volunteer recruitment activities

Knowledgeable about legislation applicable to thrift store volunteer management including Occupational Health and Safety Act, Freedom to Care Act, Personal Information Protection Act and Privacy Act

Strong inter-personal and communications skills

Proficient in Microsoft office applications including Excel, Word and Outlook and the use of specialized volunteer management or database software is an asset

Self-motivated, able to work independently and willing to take initiative.

Key Responsibilities
Volunteer Management Leadership
The Volunteer Coordinator oversees the entire volunteer program lifecycle, including recruitment, screening, training, scheduling and retention,



to support organizational goals. This position acts as a liaison between staff and volunteers, creating a collaborative environment, fostering engagement and ensuring the volunteer program aligns with the organization’s mission and budget. The Volunteer Coordinator works closely with the Shop’s Leadership Team to maintain complementary volunteer involvement. Responsibilities include, but are not limited to:

Recruitment

Assists department leads with volunteer role design, including volunteer role descriptions,

Develop and implement recruitment strategies;Advertise for and recruit volunteers for specific roles in the Shop,

Meets with community groups, schools, churches, creating partnerships to bring volunteers into the Shop,

Speaks at churches/schools and other community organizations to create greater awareness of the work of the Mennonite Central Committee,

Oversees the screening of volunteer applications and volunteer interviews

Inputs information into volunteer database screen, and coordinates onboarding activities for new volunteers including training.

Engage and Onboard

Develop and deliver an extensive training program for all volunteers about MCC’s vision and mission, programs both locally and globally, MCCA Shop policies, OH&S;, volunteer expectations,

Coordinate training requirements for new volunteers with the department leads,

Work closely with members of the Leadership Team to coordinate training plans for each new volunteer

Support and Manage

Meet with volunteers monthly in their first 6-months to ensure they feel welcomed and supported,





Collecting volunteer data per requirements outlined by MCCA,

Generating reports on volunteer involvement for General Managers and MCCA

Train and Grow

Participate in formal chat sessions on a semi-annual basis with all volunteer groups to assess strength of culture and needs/opportunities,

Create action plan to resolve the opportunities identified by the volunteers,

Meet regularly with each member of the Leadership Team to discuss individual volunteer performance and opportunities for growth.

Feedback and Celebrate

Lead by example interacting and showing of appreciation to volunteers daily,

Take the lead in planning of special events and recognizing special events in volunteers’ lives i.e. birthdays, recognition of volunteer milestones,

Coordinate regular communication with volunteers about operations, volunteer stories, MCCA events, etc.

Plan and Evaluate

Conducts annual check-ins with every volunteer, creating a culture of openness and appreciation,

Share volunteer feedback with applicable Leadership Team members,

Explore new volunteer opportunities throughout the Shop.

Scheduling & Coverage

With input from Shop Management, creates volunteer schedules for each department

Manages volunteer schedules to ensure sufficient coverage for sales floor, donation intake, and sorting areas.

Records Management

Maintains accurate databases of volunteer hours, contact information, and contributions.

Start Date
Start Date: 24 Aug, 2026

Base Salary
Base Salary: $55,436

Benefits
Benefits: Employer paid health, dental & vision, AD&D;, Life – available upon hire. Matching 5% RRSP program. Optional critical illness coverage.

Challenges
The position requires working in a fast-paced retail shop and processing environment. This position requires the ability to constantly respond “positively” to the demands/requests from volunteers.

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📌 Volunteer Coordinator (Alberta)
🏢 Edmonton Chamber of Voluntary Organizations
📍 Alberta