Drive operational excellence with TP as an Operations Manager overseeing client satisfaction and team performance. Engage in strategic planning while fostering a culture of growth and collaboration.

TP is a global leader in digital business services, seeking an Operations Manager to enhance client operations. This role demands accountability for team performance, operational efficiency, and financial outcomes. Key skills include process excellence, strong communication, and people development to ensure service levels and continuous improvement.

Key Responsibilities:
• Own client satisfaction and team performance metrics
• Develop strategic plans to meet client needs
• Analyze performance metrics to drive improvements




• Coach and mentor Team Managers and agents
• Manage operational costs while achieving revenue targets

Requirements:
• Proven experience in customer operations leadership
• Robust business acumen and process analysis skills
• Excellent verbal and written communication abilities
• Background in stakeholder management and engagement
• Ability to develop talent and succession planning

Enhance client operations and lead a high-performing team, ensuring excellence in service delivery and growth.
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📌 Operations Manager at TP (Ontario)
🏢 Teleperformance USA
📍 Ontario