**Position Summary**
The Team Lead will work closely with the Manager to ensure team members remain current with procedures, policies, and operational processes while fostering a culture of continuous improvement and service excellence.

The role supports the identification and implementation of operational efficiencies and plays a key leadership role in executing operational, tactical, and strategic initiatives.
**Key Activities**
Team Development
Provide ongoing support and departmental training to employees as required
Maintain strict confidentiality regarding corporate and employee matters
Coach and mentor both new and experienced team members
Partner with employees to identify and improve performance gaps
Communicate and reinforce the corporate vision and departmental objectives
Lead by example, modeling professionalism, accountability, and service excellence
Operational
Serve as the day-to-day resource for employee inquiries related to technical matters, training, and change management
Continue to perform the duties of an Insurance Advisor to support team capacity and maintain current product and workflow knowledge
Assist with departmental problem-solving in the absence of the Manager or Supervisor
Foster positive employee and client relationships
Address client concerns and complaints effectively, escalating when appropriate
Contribute to overall office organization, efficiency, and workflow optimization
Ensure compliance with insurer requirements and BC Insurance Council regulations
Support and promote corporate initiatives within the team
Stay current on new systems, training updates, and procedural changes
Develop, update, and refine workflows as needed
Assist in implementing and reinforcing call center best practices
Additional Responsibilities
Support special projects as assigned
Prepare month-end reporting and reconciliation
Conduct audits to ensure accuracy and compliance




Perform other duties as assigned by the Manager
**Qualifications**
Minimum two (2) years of habitational experience supporting major carries
General Insurance Level 2 License (required)
Intermediate computer proficiency, including experience with insurance management systems and Microsoft Office applications
Exceptional customer service skills with a client-focused approach
Strong written and verbal communication skills
_The expected salary range for this position is $55,000 to $65,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions._
**Our Culture Starts with You**
We are looking for
**SELF-STARTERS**
with an
**ENTREPRENEURIAL**
mindset who will take
**OWNERSHIP**
of their business
We want you to be
**INNOVATIVE**
and open to sharing your ideas
You work with
**URGENCY**
while providing a high level of
**QUALIFIED SERVICE**
towards our customers, communities, & colleagues.

You are a
**TEAM PLAYER**
who positively impact those around them; We
**MOTIVATE**
each other to
**GROW TOGETHER**
You work with a high degree of
**INTEGRITY**
and
**ACCOUNTABILITY**
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: Negligible
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HUBR [email protected] .

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📌 Team Lead, Personal Insurance (Burnaby)
🏢 HUB International
📍 Burnaby