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Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements.

The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.
**JOB RESPONSIBILITIES**
**Lead Generation**
Holds self-accountable for prospecting a minimum of 1-2 hours each day
Obtains referrals from families served by the location
Networks and builds community and civic relationships
Explains and presents presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity
**Build Relationships with Families**
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Responds to client inquiries in a timely, respectful, sensitive and qualified manner
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Connects with families through listening, honest communication and genuine concern
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Develops an understanding of each family’s unique needs and offers solutions that provide value to them
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Stays in touch with families to ensure satisfaction
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Prepares for all appointments and performs all procedures with professionalism and attention to detail
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Follows through on all customer problems and requests
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Builds trust-based relationships to earn the right to ask for referrals
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Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
**Teamwork**
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Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
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Collaborates and teams with funeral directors, location managers,



and other members of funeral home and or cemetery staff, to provide seamless, high quality service
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Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
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Shares family concerns with rest of the SCI team
**MINIMUM REQUIREMENTS**
**Education**
High school diploma or equivalent
1-2 years of college or an equivalent of education and experience
**Licenses**
Valid driver’s license with an acceptable driving record
**Knowledge, Skills and Abilities**
Must be able to pass the Company’s internal presentation certification within thirty days of hire
Ability to work a number of evenings and or weekends every month
Ability to drive frequently
Ability to obtain and maintain an insurance license if required by state/province
Flexible hours but, at times must have the ability to work up to 12 hours in a day
Ability to treat others with empathy and respect
Knowledge of computers and some software
Customer service skills
**Compensation**
The estimated total target for this position in the first year typically ranges from $50,000 to $100,000 annually, consisting of a strong commission-based incentive structure and base pay.

In subsequent years, sales professionals commonly earn 100,000 to 150,000 or more annually.

Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.

The position includes an hourly rate of $18.25/hr as part of the total compensation structure.

Benefits include - Medical, Dental, AD&D; Insurance and more
RRSP Matching and Deferred Profit Sharing company programs
Vacation is paid out each paycheck
#SCI
Postal Code: V5G 3M1
Category (Portal Searching): Sales
Job Location: CA-BC - Burnaby
Job Profile ID: S00051
Time Type: Full time
Location Name: Forest Lawn Funeral Home

📌 Sales Professional - Inside Sales (Burnaby)
🏢 SCI Shared Resources
📍 Burnaby