The primary purpose of this position is to deliver superior customer satisfaction with the Honeywell Technical Support response, communication, and resolution of cases for the defined Advanced Applications (mainly Blending) by working closely within a Global Team.

The scope will cover the global customer base but with a focus on customers in NA.

You will report directly to our Blending and Movement Engineering Manager, and you’ll work out of our Markham or Calgary locations on a hybrid work schedule.

This is a thriving and fast-growing business within Honeywell and offers the successful candidate good career potential within a global leader in the industry.

In this role, you will impact the successful delivery of Honeywell and Blending applications, enhance product performance, and contribute to the continuous improvement of engineering processes and customer solutions.
**RESPONSIBILITIES**
Provide product and application support for external customers
Provide management of customer problems by excellent communication, responsive follow up and advocacy of customer issues within Honeywell
Collaborate closely with the other members of the team both locally and globally to solve customer problems and to exchange knowledge and best practices
Contribute text and video-based entries to the online Knowledge Base and monthly customer newsletter
Participate in review and testing of new releases to ensure customer issues are resolved
Deliver customer training and provide technical support to the sales organization




Assist the PBM Team Leader to develop and implement strong teamwork processes and standards
Share knowledge and best practices within the team.

Act as a technical mentor for less experienced team members
Ability to travel 10% within North America
**Benefits of working for Honeywell**
Comprehensive health benefits, including medical, vision, dental, and mental health coverage
Paid vacation and statutory holidays in accordance with Canadian labor standards
Retirement plan (based on regional policy)
Opportunities for growth opportunities within a global organization
Professional development programs and continuous learning opportunities
_The annual base salary range for this position is $91,800 - $122,400 CAD in Markham, Ontario.

Please note that this salary information serves as a general guideline.

Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations._
_This position is for a current vacancy._
**YOU MUST HAVE**




Bachelor/Master’s degree in Chemical/Process/Control/Instrumentation Engineering or a closely related field
5 to 7 years relevant experience – use of Blending Applications tools.
5 to 7 years customer technical support experience with the designated Advanced Applications
5 to 7 years industrial experience – knowledge of refinery processes (separation/reactors), process automation, PID control desirable
**WE VALUE**
High customer satisfaction levels as measured in the customer satisfaction survey
Ability to resolve customer issues within an agreed Service Level
Strong interest in developing a career in the Blending field
Excellent problem solving and troubleshooting skills and attention to detail
Excellent verbal and written technical communication & presentation skills
Customer focused mentality
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition.

As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer.

Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

📌 Senior Advanced Application Engineer, Blending Technology (Markham)
🏢 Honeywell
📍 Markham