Lead and enhance operations at the Operations Centre as an Associate Operations Manager with BGIS. This full-time role involves managing service delivery, client relationships, and budget supervision.

The Associate Operations Manager is crucial in overseeing facility management contact center operations across multiple client accounts. With 5+ years of experience in facility management, you will lead team development, manage performance, and ensure contract compliance. Your expertise in project management, health and safety, and effective communication skills will be pivotal in sustaining our operations.

Key Responsibilities:
• Manage complex service delivery for multiple client accounts
• Oversee operational budget and ensure KPIs are met




• Develop and mentor team members to enhance performance
• Address escalated client concerns and deliver solutions
• Implement emergency preparedness and business continuity plans

Requirements:
• 5+ years in facility management experience
• Skilled in client relationship and service delivery management
• Solid project management and communication skills
• Knowledge of compliance and risk management
• Relevant professional certifications preferred

Drive efficiency and elevate client satisfaction while managing the Ops Centre team at BGIS.
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📌 Operations Centre Associate Manager Role (British Columbia)
🏢 BGIS
📍 British Columbia