Join a leading organization as a Senior Application Support Specialist, working onsite at 40 St Claire Avenue West. Your expertise in application support and project management will be pivotal in ensuring smooth operations.

This senior role demands 5+ years of experience in managing project teams and incident resolution. You will work closely with project and product managers to maintain JIRA incident tickets, facilitate application issue resolution, and support documentation efforts. Your ITIL knowledge will be key in managing deployments and changes effectively while you also create performance dashboards with tools like JIRA and Power BI.

Key Responsibilities:
• Support teams and external clients as needed
• Manage JIRA /eSMT incident resolution within SLAs




• Facilitate collaboration among stakeholders for applications issues
• Update technical documents and procedures
• Assist in developing user training materials

Requirements:
• 5+ years of relevant application support experience
• Proven ITIL knowledge in incident management
• Robust communication and client relationship skills
• Experience in project management collaboration
• Ability to handle competing priorities effectively

Bring your application support expertise and project management skills to enhance operational success in this onsite role.
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📌 Senior Application Support Specialist ONSITE (Ontario)
🏢 Source Code
📍 Ontario