$25-$30 per hour
Ottawa, ON
Contract
**Contract Duration: 36 months**
**Job Description:**
Prepare and deploy Windows 11 laptops using Microsoft Managed Desktop (MMD) standards, including Autopilot
enrollment and configuration profiles
Unbox, assemble, and set up laptops, docks, and peripherals at user workstations or staging areas
Safely back up and transfer user data, profiles, and settings from legacy devices to new laptops using approved tools
and processes
Record and update asset information in inventory systems, including device assignment, status, and lifecycle tracking
Provide onsite or remote support during deployment to clients, including user orientation, login assistance, and basic
troubleshooting
Retire legacy devices by performing secure data wipes, updating asset records, and preparing hardware for disposal or
redeployment
Verify devices meet security, patching, and compliance requirements (e.g., encryption, policies, updates) before and
after deployment
Other related activities and deliverables as required
**Required Skills:**
University degree or college diploma in a technology-related field
A minimum of four (4) years of demonstrated IT experience
A minimum of three (3) years of demonstrated experience in a laptop refresh project using Intune, Service

Now,
SCCM
Demonstrated advanced Microsoft knowledge and experience in desktop and Office tool support
Demonstrated experience deploying and supporting Windows 10/11 laptops in an enterprise workplace
Demonstrated experience with device imaging, provisioning, and configuration profiles




Demonstrated experience performing data migration and device refresh activities
Demonstrated familiarity with IT asset management systems and lifecycle tracking
Demonstrated knowledge of endpoint security controls, including encryption (e.g., Bit

Locker), patching, and
compliance policies
Demonstrated experience performing hardware setup and troubleshooting (laptops, docks, peripherals)
Demonstrated strong experience troubleshooting and user support skills during deployment
**Desired Skills:**
Demonstrated knowledge of Microsoft on premise and Azure cloud applications
Demonstrated basic experience in troubleshooting Transmission Control Protocol/Internet Protocol (TCP/IP) network
environments
Demonstrated experience supporting large-scale enterprise device deployments (e.g., 500+ devices)
Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) considered an asset.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

To know more about US Tech Solutions, please visit www.ustechsolutions.com
US Tech Solutions is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**AI Statement:**
By applying, you acknowledge that AI-assisted tools may be used during hiring.

📌 Bilingual Service Desk Analyst- #26-06975 (Ottawa)
🏢 US Tech Solutions
📍 Ottawa