Store - SYDNEY, NSThe Sales Manager leads and champions a high-performing selling culture across the store, driving solid sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

Major Activities

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

Ensure execution of Company policies and standards, holding team accountable for store conditions and results.

Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.

Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.

Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.

Oversee Balloons business, birthday party operations, and other in-store programs and events

Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.





Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.

Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.

Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.

Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).

Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.

Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Other duties as assigned
Minimum Type of Experience Required

3+ years retail leadership experience

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.

Ability to climb ladders or step stools to stock and retrieve products.

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📌 Sales Manager (Nova Scotia)
🏢 Socket.dev
📍 Nova Scotia