If you are committed and cooperative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

The Service Administrator position is located in our Dieppe, NB office with a focus on supporting and facilitating the Service and Project team. This will be accomplished through performance of administrative duties ensuring that standard company procedures and specific instructions are followed. This role reports to the Administration Supervisor and is responsible for assisting in client database entry and maintenance in our computer-based program (JD Edwards). Duties and requirements include but are not limited to- professional customer service and phone etiquette, dispatching work orders, entering purchase order requests, weekly project time entry, preparing guided quotes to customers, managing the administration of service projects and supporting our project and service teams.

Summary Of Duties

Support the service line (dispatch, opening work orders, creating PO’s, service calls and general customer inquiries)

Engagement and support for NB service shared general inbox

Life cycle for service agreements including agreement set-up, renewals, PM WO generation as well as required changes, deletions and cancelations

Daily review of Basware (vendor invoices requiring review and corrections)

Support for technician S4 recommendations (pricing/proposal generation, delivery to client, follow up for client approval and dispatch to assigned technician)

Support for NB service payroll, as required

Administrative support for managers, supervisors and service technicians

Manage PO RNV (purchase order-received not yet vouchered) report

Respond to inquiries regarding accounts payable/receivable and assistance with invoice collection, as required

Competency Requirements

Communicates Effectively

Customer Focus

Holds Self and Others Accountable

Problem Solving and Innovation

Teamwork and Collaboration

Education Requirements





Administration Certificate/Diploma would be considered an asset, but not required

Work Experience Requirements

Previous experience in customer service and client interaction

Administration experience would be considered an asset

Knowledge and/or experience in accounting would be considered an asset

Knowledge of pricing and quotation preparation and delivery would be considered an asset

JD Edwards or similar CRM experience would be considered an asset

KEY ATTRIBUTES

Energetic and Motivated-A motivated person is someone who has a strong desire to achieve a goal and is willing to do whatever it takes to succeed. They are usually very driven and focused, and they never give up easily. Motivated people are also typically very organized and disciplined. They are trusted by others, focused and have great confidence in their own abilities.

An Organizer-You are known by those around you for your organizational skills--no detail is too small to be overlooked. You are trusted and take ownership of a task and report back on your progress. From goal setting through to execution you play an integral role in delivering high quality work in a deadline driven environment. You enjoy a blend of working in teams and working independently

Detail Oriented-You are an individual who possesses a high level of attentiveness and precision in their work or activities. You are someone who pays close attention to the finer points, small elements and specific aspects of a task, project or situation. This quality involves being thorough, meticulous and careful in one’s approach with a focus on accuracy and completeness

Skills, Abilities, And Other Requirements

Organization and time management

Experience in an office setting

Proficient in Microsoft Office applications

Ability to work with multiple deadlines in a fast-paced environmentStrong verbal and written communication

Strong people skills with experience supporting customers and engaging with them on a regular basis

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📌 Service Administrator (New Brunswick)
🏢 Black & McDonald
📍 New Brunswick