Elevate your career as a NEXIA Support Specialist with Powerhouse Controls in Cambridge, Canada. This hybrid role focuses on customer support, software updates, and ensuring client satisfaction.

In this permanent full time opportunity, you will deliver exceptional technical support services for NEXIA, an intralogistics software. Your responsibilities include managing customer support requests, performing systems health checks, and maintaining compliance with contractual service levels. Your role is crucial for customer success and smooth transitions from project to support phases.

Key Responsibilities:
• Manage and resolve customer support requests efficiently
• Classify and escalate issues according to severity levels
• Execute secure remote troubleshooting and diagnostics




• Document support activities in the NEXIA system
• Perform proactive system health checks and backups

Requirements:
• Experience in customer support for technical systems
• Familiarity with software updates and installation processes
• Strong problem-solving skills and technical acumen
• Effective communication skills with clients
• Knowledge of cybersecurity standards and practices

Utilize your technical skills and customer support expertise to ensure the success of NEXIA software with Powerhouse Controls.
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📌 NEXIA Support Specialist at Powerhouse Controls (Ontario)
🏢 Powerhouse Controls
📍 Ontario