Upper James Toyota | Service Manager | Opened on 08/07/2026 | Pay rate: $110000-125000 per year
Upper James Toyota is part of the Parkway Motors Auto Group. We are family-owned and operated and are proud to have served Hamilton and area for over 45 years while representing one of the world's most respected brands.
We are looking for a strong, personable leader to manage and lead our high-volume Service Department processing over 1,000 Repair Orders per month - and growing. This is a key leadership role for a driven, experienced, and people-focused Service Manager who can inspire accountability, develop talent, strengthen team performance, and create a positive, high-performing service culture.
The successful candidate will thrive in a fast-paced environment, lead by example, support consistent processes, and remain focused on delivering an exceptional client experience. At the core of our success is our people. We foster a culture that is safe, supportive, and growth-oriented - where collaboration, innovation, leadership, and customer satisfaction are shared goals. If you're someone who builds strong teams, coaches with purpose, enjoys earning client loyalty, and wants to grow with us - we want to hear from you.
What You'll Receive Earnings of $120,000+ annually, based on experience and performance
Health, Dental, Life and Long-Term Disability Insurance
Health Spending Account
Paid time off & wellness programs
Company events & store discounts
Supportive leadership and a collaborative team
Opportunities for career growth and advancement
Who We're Looking For 2+ years of experience as a Service Manager in a high-volume dealership
Toyota experience is an asset




Solution-oriented approach to leadership and operations
Track record of high client satisfaction and team performance
Confident and competent in using DMS platforms (PBS preferred), Excel, and Microsoft Teams
Excels in time management and organization
Thrives in rapid-paced, customer-focused environments
Leads by example and is hands-on when needed
Believes in consistent processes, such as walkarounds and proper repair order handling
Communicates clearly, calmly, and proactively
Professional appearance and conduct
Knowledge of PBS and XTIME are a definite plus
Experience in high-growth service departments
Technically savvy
What You'll Be Responsible For Increase labour sales volume and shop efficiency, while ensuring exceptional service
Deliver an outstanding client experience, measured by CSI scores, Google reviews, and team morale
Coach and support your team through daily check-ins, ongoing training, and quarterly reviews
Oversee internal repair work for new and pre-owned vehicles
Manage workflow and maintain optimal shop productivity
Jump in to assist wherever needed to support your team and meet client needs
Understand the importance of daily/monthly reports as required by the GM and Director of Fixed Operations and the metrics that support them
Maintain strong communication with technicians and service advisors to align objectives
Use the DMS system proficiently for everything from opening ROs to walkarounds and client updates
Upper James Toyota is an equal opportunity employer and as such will provide accommodation throughout the hiring process.
Please let us know if you require accommodation.

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📌 Service Manager, Upper James Toyota (Ontario)
🏢 Formulafordlincoln
📍 Ontario