Position Details Job Number: JR01593 Department: Telecommunications and Information Desk This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown) Job Type: Regular, Part time Contract Duration: (If applicable) 0 months Number of Positions: 1 Union: CUPE Local 786 Hourly Rate (Min / Max): $29.52 - $32.08 Schedule Work Days: Holidays, Monday to Sunday, Weekends Time of Day: Afternoons, Days, Evenings, Nights Shift: Hours - 4, Hours - 7.5, Various Rotating Shift Start: (If applicable) AM 07:00, AM 08:00, AM 09:00, AM 10:00, PM 13:00, PM 15:00, PM 17:00, PM 23:00 Reason for Posting: Posting is for a role with an existing vacancy Application Dates Opening Date: 2026-08-11 Closing Date: 2026-08-18
Position Summary The Telecommunications Department a vital service operates 24-7 providing essential communication links in a timely professional and effective manner to both internal and external clients through switchboard and paging services in accordance with departmental and hospital procedures. The Telecommunicators process calls and pages; initiate/respond to codes; dispatch security and porters; monitor fire panels gas and building alarms and security systems; distribute pagers keys and on-call rooms; process incoming telephone trouble calls; support information desk inquires; maintain daily schedule rosters for all on-call disciplines and other clerical duties as assigned.
Qualifications Grade 12 education or equivalent required
Minimum of 6 months related experience working in a switchboard preferably in a healthcare setting
Proven knowledge of switchboard and locating tools and processes
Knowledge and skills using computers including Windows based systems at a intermediate level: MS Office (Outlook Word Excel) internet and intranet searches
Proficiency in keyboarding typing 35 wpm (subject to testing)
Clerical testing may be required as part of the selection process




Knowledge and familiarity with hospital terminology services personnel and processes is preferred
Emergency Responders course would be considered a strong asset
Excellent interpersonal and customer service skills with proven success in assisting others in a team environment
Comfortable using a Public Address system (making overhead announcements with clear pronunciation)
Well-developed organizational skills with the ability to work independently in a rapid-paced environment and prioritize tasks appropriately
Proven strong work performance and attendance record are essential
Ability to maintain composure while performing multiple tasks
Responsibilities Maintains confidentiality and release of information in accordance with hospital policy at all times
Answer main hospital internal and external telephone lines and emergency lines
Efficiently process calls in an accurate and courteous manner
Answer inquiries of callers in accordance with hospital policy giving accurate information or referring calls using a PC based directory and paging system
Maintains a positive image of the Hospital in telephone and personal communication with patients vendors staff visitors and external callers
Operates paging equipment: pagers overhead announcements for routine and emergency requests according to department and hospital policies and procedures
Page healthcare providers and key hospital personnel as per hospital policy in a timely manner
Monitors fire panels gas and building alarms and security systems
Supports directing and responding to inquiries at the Information Desk
Maintains accurate documentation and record of daily activities




Update on-call schedules used for locating hospital staff
Performing all duties related to connecting and disconnecting patient phone service as required
Helps staff members regarding voicemail and telephone features teleconferencing processing incoming trouble calls
Distributing keys and pagers and assigning on-call rooms to authorized staff
Performing equipment testing exercises and assists with fire drills and fire bell testing reporting malfunctions accordingly
Participates in the orientation and training of new employees
Reviews and commits to applicable departmental and hospital policies and procedures
Performing basic clerical functions for department as needed monitors On-Call Schedule Inbox
Provides administrative support for departmental activities and other duties as assigned by the Manager/Supervisor
St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([email protected]).
At St. Joe’s Hamilton, we believe in nurturing new talent, providing an inclusive and supportive work environment with meaningful growth opportunities, and exciting benefits and rewards. Whether you're passionate about providing compassionate care or eager to gain new skills, there’s a place here for you to grow, learn, and succeed! Dignity. Respect. Service. Justice. Responsibility. Enquiry.

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📌 Telecommunicator (Ontario)
🏢 SJH St. Joseph's Healthcare Hamilton
📍 Ontario