Reporting to the Warehouse Manager, the Warehouse Supervisor is responsible for working alongside the Warehouse Manager in planning, directing, and coordinating the shipping, receiving, storage, order management, and distribution activities within the warehouse in accordance with the organizational policies and quality standards. This detail-oriented leader is responsible for overseeing the operations of a high-functioning warehouse by streamlining all warehouse activities to drive overall profitability and customer satisfaction.

The Warehouse

Supervisor is accountable for tracking multiple facets of the warehouse at any given time and conducting work in compliance with Company procedures, policies, and any applicable legislation including the Occupational Health & Safety Act.

Warehouse Operations:

- Supervises the daily activities of the warehouse including shipping, receiving, pick/pack, hardware, door pre-hang, quality assurance, inventory control, floor productivity, and purchasing.
- Ensures the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, directing, planning, coordinating, warehouse employees.
- Responsible for meeting the delivery schedule filled by the Sales Operations Manager.
- Maps the daily delivery route for Riverside driver’s ensuring cost and time effectiveness.
- Logs and tracks backorders and respective reporting.
- Schedules backorder deliveries.
- Ensures adequate inventory to fill sales orders liaising with Sales Operations Manager when inventory is deficient.
- Accountable for accurate and timely pick/pack of orders and coordinating the team in loading of trucks in compliance with delivery schedule.
- Oversees and manages logistics utilized to transport materials to customers and internal facilities, communicating with drivers and coordination with site to ensure efficient deliveries.
- Responsible for maintaining delivery truck service and maintenance schedules including, but not limited to, preventative maintenance, and regular interior/exterior upkeep.
- Accountable for vehicle inspections and required documentation to be completed daily.




- Provide input and assist in developing warehouse operations systems by determining product handling and storage requirements, equipment utilization, and inventory management.
- Prepare and maintain warehouse operation reports.
- Assists in establishing departmental policies and procedures in relation to shipping, receiving, pick/pack, hardware, door pre-hang, quality assurance, inventory control, floor productivity, and purchasing.
- Assists in establishing warehouse operation KPI’s and is accountable for ensuring KPI’s are met.
- Assesses, mitigates, and reports all warehouse operation issues, ensuring resolution and customer satisfaction.

Warehouse Operations Continued:

- Participates in the strategic planning related to warehouse floor organization, equipment space allocation, etc. to ensure warehouse operation is efficient and effective.
- Identifies and makes suggestions for improvement within department on an ongoing basis.
- Performs ad-hoc projects as directed by the Warehouse Manager.

Supervision:

- Establishing, monitoring, and managing warehouse targets.
- Meet regularly with warehouse team members to review, analyze, and develop actionable plans for productivity.
- Train department personnel to solve day-to-day warehouse operation issues and reach performance standards/goals.
- Participates in ongoing training and leadership development initiatives and programs.
- Complies and enforces all Company policies and procedures.

Health and Safety: · Accountable for the enforcement of safety and preventative maintenance programs.

· Ensures that safety policies, quality standards, and standard operating procedures are followed.

· Maintains a clean and tidy warehouse.

· Oversees training of departmental employees on safety processes and procedures relating to warehouse operations.





· Works with Warehouse Manager and Human Resources near-miss / accident reporting and supports Riverside’s early and safe return to work program.

· Actively participates in the Joint Health and Safety Committee.

Warehouse

Pallet trucks, cell phones, laptop computers, GPS

JOB SPECIFICATIONS:

· High School Diploma is preferred.

· Health & Safety Courses/Training: WHMIS, Supervisor Health & Safety Awareness Training (HSAT), Basic Supervisory Training.

- 2+ years’ supervisory experience.
- Previous warehouse or delivery experience is preferred.

Drivers License and a clean drivers abstract is an asset but not a requirement Previous industry related experience in construction, carpentry, trim, manufacturing considered an asset. The ability to make fast, easy, repeated movements of the fingers, hands, and wrists.
- Knowledge of principles and methods for moving goods by road, including the relative costs and benefits.
- Knowledge of safe work practices including the Occupational Health & Safety Act.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of office administration and clerical practices and procedures.
- Leadership skills.
- Critical thinking skills.
- Complex problem solving skills.
- High attention to detail.
- Dependability – reliable, responsible, and fulfills obligations.
- Time management skills.
- Stress tolerance and self-control– the ability to deal calmly and effectively with high-stress situations.
- Information ordering – the ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.
- Adaptability/Flexibility.
- Coordination and monitoring skills.
- High level of personal integrity.
- Ability to work in a fast-paced environment.
- Ability to cooperate with others.

Pay: $60,000.00-$65,000.00 per year

Benefits

- Company events
- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- RRSP match
- Vision care

Work Location: In person

📌 Warehouse Supervisor (Waterloo)
🏢 Riverside Millwork Group
📍 Waterloo