Customer Service
Full Time
Position Description
We are looking for a Customer Service Representative.

In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.
Primary Responsibilities:
- Handle incoming calls and emails from internal and external customers
- Communicate with customers to gather information and learn about their needs and expectations
- Resolve customer issues as received, or submit a ticket for additional research
- Research and troubleshoot customer tickets
- Monitor individual workload and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth, and development
Working Conditions:
- Repetitive office tasks (computer usage)
- Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
- May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices
#LI-Hybrid
Training
Classroom-style, on-the-job with a mentor, and online courses
Requirements




Ability to understand and work with all PC based products; Ability to problem solve and train customers on software products; Ability to travel to the United States for additional company-paid training, if offered; College diploma or University degree preferred; Excellent customer service skills, especially phone etiquette; Ability to think critically, analytically and problem solve; Excellent verbal and written skills; Effective team player
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family.

We offer a comprehensive perks package including:
- Medical, dental, vision, and life insurance
- Pension plan (100% company match up to 6%)
- Professional development and training
- Promotion from within
- Reynolds offers a hybrid work schedule, based on position eligibility.

Following completion of your training period, eligible associates may work-from-home up to two days per week.
- Paid vacation and sick days
- Referral bonuses
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking workplace.

Reynolds and Reynolds is an equal opportunity employer.
Salary: 50,000.00 - 54,000.00 / Yearly

📌 Customer Service Representative (Mississauga)
🏢 Reynolds and Reynolds
📍 Mississauga