$80000 - $90000
We’re hiring a Customer Support / Technical Support professional to join a well-established, global security software company based in Mississauga, Ontario.

This is a full-time, hybrid role (3 days onsite, 2 remote) supporting mission-critical security solutions used by enterprise clients across banking, telecommunications, medical, and financial services.

The role offers hands-on exposure to specialized security platforms in highly regulated environments.

We’re hiring a Customer Support / Technical Support professional to join a well-established, global security software company based in Mississauga, Ontario.

This is a full-time, hybrid role (3 days onsite, 2 remote) supporting mission-critical security solutions used by enterprise clients across banking, telecommunications, medical, and financial services.

The role offers hands-on exposure to specialized security platforms in highly regulated environments.
**Required Skills & Experience**
Experience in customer support or a client-facing technical role
Strong written and verbal communication skills
Highly organized with excellent follow-up and attention to detail
Ability to troubleshoot issues and collaborate with internal technical teams
Comfortable working independently in a fast-paced environment
Proactive, customer-first mindset with strong problem-solving skills
**Desired Skills & Experience**
Experience supporting enterprise or security-focused software
Exposure to specialized platforms or legacy/mission-critical systems
Interest in learning current programming languages and frameworks




Experience working with customers in regulated industries
**What You Will Be Doing**
Providing professional and responsive customer support via email and phone
Tracking and managing customer issues to ensure timely resolution
Partnering with internal teams to troubleshoot and resolve technical issues
Participating in structured training to build deep product knowledge
Documenting customer interactions and solutions
Identifying opportunities to improve support processes
**Tech Breakdown**
70% Specialized Security Platforms
30% Internal Support Tools & Documentation
**Daily Responsibilities**
70% Hands-On Customer Support
10% Process Improvement & Documentation
20% Cross-Team Collaboration
**The Offer**
80-90K Base Salary
Full benefits package
**You will receive the following benefits:**
Medical, Dental, and Vision Insurance
Vacation Time
Hybrid work model (3 days onsite, 2 remote)
Comprehensive training and long-term growth opportunities
**Current Vacancy:**
Yes
**Use of AI in Hiring:**
No
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer.

All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available.

Employment is subject to the successful completion of a pre-employment screening.

Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy.

Applicants need to make their needs known in advance.

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