Sr. Messaging Specialist - GOAPRDJP00000720About the job Sr. Messaging Specialist - GOAPRDJP00000720Sr. Messaging Specialist - GOAPRDJP00000720Contract 10 monthsThe resource will work remotely but must be available for onsite meetings when required. Such onsite meetings are expected to be approximately 3 to 4 times per year.7000 - 113 STEdmontonAlberta1 Vacancy - 3 submissionsStandard Background check requiredScopeProject Name: Cloud Program, Cloud Platform ServicesScope: Cloud Platform Services supports the GOA's fully integrated Cloud products, Cloud landing zones, and M365 services that enable APS staff to work more collaboratively and efficiently as they deliver valuable programs and services to Albertans. The Cloud Platform Services area is responsible for the continuous service improvement and continuous service development of those services and products.Reporting to the Team Lead, GoA Messaging Services, this role will support various IT services: Exchange Online, MS Teams support, M365 Defender, M365 Purview, and others.This role will be responsible for ticket fulfillment according to service level targets for incidents, changes tickets, and problems related to Microsoft 365 workloads.The role will also provide recommendations, including details of resource requirements, dependencies, interdependencies, policy implications pertaining to internal/external influences and the methodology to be applied in optimizing the configuration of MS Teams, Exchange Online, Microsoft Defender, MS Purview and other cloud-based solutions.This resource will have working knowledge and experience of IT infrastructure environments including general concepts of workstation/server hardware, software build and push strategies, and a general understanding of line-of-business applications and architectures. The resource must have a sound understanding of IT Change and Communication Management and User Acceptance Testing frameworks.



We require this resource to have excellent communications skills, both written and verbal. A proven ability to function on an individual basis and in a team setting is essential. Resources awareness of existing GoA and department IT policies, procedures, standards, guidelines and practices is an asset.DutiesApply and interpret how the operation guidelines enhance the department's way of doing business.Review new services and technology requests by business area and assess their impact on the operational environment, giving recommendations for remediation.Assist in developing action plans, schedules, and estimates pertaining to architectural deployment and services delivery.Assist in developing task lists and resource assignments within the context of architectural planning and deployments.Evaluate current services and recommend remedial actions where required.Hands-on implementation, upgrading, troubleshooting of messaging software and hardware infrastructure.Perform problem diagnosis, troubleshooting and resolution.Provide quality control on production implementations.Provide tracking and reporting of time and status on all work as required.Develop and maintain documentation.Develop messaging-related procedures.Effective teamwork and proficient communication with team members, management team and supported ministries.Provide cross training and knowledge transfer to team members.Must-Have'sBachelor degree or diploma in IT, Computer Science,



Math or Engineering or equivalent experience.Ability to work evenings and/or weekends and/or during block time/change windows outside of normal Government of Alberta business hours (8:15 a.M. to 4:30 p.M. Alberta time, Monday to Friday).Experience designing, planning, implementing and supporting On-Premises Exchange 2016/2019, Exchange SE environment and Exchange Online in large organization of comparable size and complexity to the Government of Alberta. 8 yearsExperience supporting email security related services like anti-spam, anti-phishing, access management. 8 yearsExperience supporting Skype for Business or Microsoft Teams in an enterprise environment. 8 yearsExperience with Microsoft architecture, installation and administration in a multi-server environment. 8 yearsNice-to-Have'sExperience collecting requirements, analyzing, designing or implementing M365 products and services, either on-premises or in a cloud Infrastructure-as-a-Service environment. 5 yearsExperience configuring and maintaining Quest Exchange Migration Wizard. 5 yearsExperience implementing and supporting Microsoft Teams. 5 yearsExperience in user identity verification processes, and maintaining user IDs, passwords and accounts permission levels for business applications. 5 yearsExperience migrating from an on-premises Skype for Business environment to Microsoft Teams. 3 yearsExperience performing access management activities to Microsoft 365 tenants. 5 yearsExperience performing Information Management related activities like litigation hold, e-discovery, retention schedules for M365 services. 5 yearsExperience supporting bulk mail delivery solutions. 3 yearsExperience with AntiSpam Administration. 5 yearsExperience with the creation and implementation of naming standards, usage standards and best practices. 5 yearsExperience working in or for the public sector. 4 yearsExperience working in the Government of Alberta Domain environment or an environment of equivalent size and complexity. 8 years#J-18808-Ljbffr

📌 Sr. Messaging Specialist - Goaprdjp00000720 - C$7,000 - C$11,300 A Month (Edmonton)
🏢 Government of Alberta
📍 Edmonton