Elevate guest experiences with Canadian Niagara Hotels as a Guest Services Manager. Lead a dynamic team to ensure exceptional service and efficient operations within the vibrant Niagara Falls area.

In this key leadership role, reporting to the Director of Front Office, you will oversee Front Desk and Guest Services teams, delivering unrivaled customer satisfaction. Responsibilities include recruiting, training, and mentoring team members while ensuring compliance with operational standards. Your ability to foster a positive setting and resolve guest issues is vital for the success of our hospitality operations.

Key Responsibilities:
• Lead and supervise Front Office and Guest Services teams
• Manage recruitment, training, and performance of staff




• Ensure adherence to front office procedures and standards
• Address guest concerns and facilitate effective service recovery
• Collaborate with departments for seamless daily operations

Requirements:
• Proven leadership in hotel Front Office or Guest Services
• Strong communication and conflict resolution skills
• Expertise in managing high-pressure situations
• Familiarity with hotel operations is essential
• Availability for flexible shifts including weekends

Position yourself at the forefront of guest services and make a significant impact on our team's success.
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📌 Guest Services Manager at Canadian Niagara Hotels (Ontario)
🏢 Socket.dev
📍 Ontario