Join a energetic technical support team as a Help Desk Specialist in Scarborough. With a hybrid work model and varied schedules, deliver effective troubleshooting for software and hardware issues.

This contract position lasts for six months, with potential to extend based on performance. You'll be instrumental in addressing user inquiries and resolving technical problems efficiently. Utilizing your customer service experience, you'll work the typical Monday-Friday schedule while providing late shift coverage every six weeks.

Key Responsibilities:
• Respond to user inquiries regarding software and hardware
• Troubleshoot customer concerns over inbound calls
• Verify system operations through command entry and observation
• Maintain records of daily data communication transactions
• Read technical manuals and diagnose problems

Requirements:
• Fluent in English (Spanish or French is a bonus)
• 2-3 years of customer service experience
• Proficient in browser troubleshooting practices
• Knowledge of operating system software
• Previous help desk experience preferred

Bring your technical expertise and customer-focused approach to succeed as a Help Desk Specialist.
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📌 Help Desk Specialist - Hybrid Role (Ontario)
🏢 S.i. Systems
📍 Ontario