Shape Scotiabank's client experience as the Director of Client Experience Design & Strategy in Toronto, Ontario. Drive growth and retention by optimizing client interactions across all channels.

In this pivotal role, you will collaborate with key stakeholders to develop a comprehensive client experience strategy for Canadian Banking. Your focus will be on enhancing customer journeys, utilizing data and feedback to create seamless experiences. You will lead initiatives that promote client satisfaction and business growth while championing a culture of continuous improvement.

Key Responsibilities:
• Develop CX Strategy aligned with Scotiabank's organizational goals
• Lead optimization of customer journeys through data insights




• Provide experience design support across CB teams
• Establish prioritization framework for CX initiatives
• Influence senior leadership on high-value opportunities

Requirements:
• Bachelor's degree in Business or related field
• 10+ years in Client Experience or Service Design
• Robust background in client research and analytics
• Excellent communication and relationship-building skills
• Proven track record in data-driven decision-making

Elevate client interactions and lead impactful strategy at Scotiabank in Toronto.
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📌 Director of Client Experience at Scotiabank (Ontario)
🏢 Scotiabank
📍 Ontario