Location: Scarborough - 2 weeks training onsite and then Hybrid work model – 3 days onsite per week

Contract Duration: 6 months (Possibility of extension for 12-24 months based on performance)

Schedule Hours: Monday-Friday – Either 9:30 am 5:30 pm or 10:30-6:30 pm, late shift coverage required on a rotation basis every 6 weeks - 12 pm - 8 pm shift

Business group: CS&S; Technical Support Help Desk

Rate: $27/Hour

Typical Day in Role

Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level

Troubleshooting customer concerns over inbound phone calls

Enter commands and observe system functioning to verify correct operations and detect errors.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Must Haves

Fluency in English mandatory (if SPA or FRE - bonus)

Knowledge of computer software, such as configuration management software,



desktop communications software, and operating system software.

2-3 Years Customer Service Experience

2-3 years of browser troubleshooting practices

Nice to Have

Previous Help Desk or Contact Center experience

Technical Help Desk Experience

Education
College/University in related field preferred but not required

Best vs Avg Candidate
Strong technical helpdesk experience with robust language proficiency.

Interview Process
1 round of interview over video conference – 30 minutes

For suitable candidates: Manager will send out technical assessment test to be completed within 24 hours after receiving once interview is completed.

Our financial services client is seeking a Help Desk Specialist to provide technical assistance and troubleshoot computer software and hardware issues using help desk support and browser troubleshooting practices- 41367

Disclaimer
Disclaimer:

AI may be used in evaluating candidates.

This posting is for an existing vacancy.

#J-18808-Ljbffr

📌 Help Desk Specialist to provide technical assistance and troubleshoot computer software and hardware (Ontario)
🏢 S.i. Systems
📍 Ontario