Join FCT as a Vendor Performance Specialist in a role focused on enhancing service delivery and vendor relations. Contribute to the Default Solutions division through performance monitoring and stakeholder management.

Within the Managed Services Team, you will support the Vendor Performance Lead to ensure effective performance from Law Firms and Collection Agencies. This position demands a commitment to quality, effective communication, and constructive feedback, making it ideal for candidates with 3-5 years of experience in Collections or Litigation. Your expertise will directly impact our client service and operational excellence.

Key Responsibilities:
• Monitor vendor compliance with client expectations
• Analyze KPI reports to identify performance trends




• Manage updates and communications with vendors
• Conduct vendor performance assessments and follow-ups
• Participate in projects as a subject matter expert

Requirements:
• 3-5 years in Collections, Litigation, or Debt Recovery
• Solid time management and multitasking abilities
• Customer-focused and self-motivated
• Excellent verbal and interpersonal communication skills
• Proficiency in Microsoft Office and CRM systems

Advance your career in vendor management and performance analysis at FCT!
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📌 Vendor Performance Specialist at FCT (Ontario)
🏢 FCT
📍 Ontario