DepartmentandCommission :PeopleServices,OfficeoftheCAO

Affiliation :Non-Union

VacancyType :NewPosition(2yearcontract)

PostingDate :August10,2026

ApplicationDeadline :August23,2026

Duration :2years

AbouttheCityofMarkham
TheCityofMarkhamisconsistentlyrankedamongCanada’stopmunicipalemployers.In2026,theCityreceiveditssixthconsecutiveCanada’sBestEmployersrecognitionfromForbesandStatistaInc.,placingthirdamongmunicipalitiesand15thoverallinGovernmentServices.Anaward-winningmunicipality,Markhamisrecognizedforitsleadershipinsustainability,innovativeurbanplanning,andstrongfiscalmanagement.Servingadiverseandgrowingcommunityofmorethan370,000residents,Markhamcombinesrichheritagewithavibrantlocaleconomyandoffersemployeestheopportunitytocontributetomeaningful,impactfulworkthathelpsstrengthenthecommunityweserve.

JobSummary
ReportingtotheSr.Manager,thesuccessfulcandidatewillworkcloselywithPeopleServicesandtheTransformationOfficetoprovideprojectleadershipadviceandcommunicationandengagementbestpracticestodepartmentseniormanagementthatsupportHumanResourcesprograms,organizationaltransformation,enterpriseresourceplanning(ERP)implementation,digitalmodernization,organizationaldevelopment(OD),andchangemanagementinitiatives.Thepositionisresponsiblefordeveloping,planning,implementingandprovidingclearengaging,andeffectivecommunicationsthatenablesuccessfuladoptionoforganizationalandtechnologychangeswhileenhancingtheemployeeexperience.

KeyDuties&Responsibilities;
StrategicCommunications

DevelopandimplementcomprehensivecommunicationstrategiessupportingPSinitiatives,cultureandbusinesstransformation,andERPimplementation.

Developintegratedcommunicationplans,stakeholderanalyses,keymessages,communicationschedules,andsuccessmeasures.

ProvidestrategiccommunicationsadvicetoPSleadership,executivesponsors,andprojectteams.

Ensuremessagingalignswithcorporatepriorities,organizationalvalues,andbrandstandards.

ERP&DigitalTransformationCommunications;

LeadcommunicationplanningandexecutionforHRtechnologyinitiatives,includingERPimplementation,digitaltools,andprocessmodernization.

Developcommunicationstrategiessupportingsystemimplementation,testing,training,deployment,adoption,andpost-implementationstabilization.

Createemployee-focusedcommunicationsincludingimplementationupdates,readinesscommunications,FAQs,userguides,trainingmaterials,quickreferenceguides,videos,andexecutiveupdates.

PartnerwithPS,InformationTechnology,vendors,projectmanagers,andchangemanagementteamstocoordinatecommunicationactivitiesthroughoutallphasesofERPproject.

Monitoremployeereadinessandcommunicationeffectiveness,recommendingadjustmentstoimproveawareness,engagement,andadoption.

OrganizationalChange&Transformation;

Developcommunicationstrategiessupportingorganizationalredesign,businesstransformation,servicedeliveryimprovements,culture&businessinitiatives;,andchangemanagementprograms.





CollaboratewithPeopleServicesDepartmenttodevelopcommunicationandengagementstrategiesthroughouttheemployeechangejourney.

Conductstakeholderassessments,identifycommunicationrisks,anddevelopmitigationstrategies.

Evaluatecommunicationeffectivenessusingemployeefeedback,analytics,andperformancemeasures.

OrganizationalDevelopment&EmployeeEngagement;

Supportemployeeengagement,leadershipdevelopment,organizationalculture,andchangereadinessinitiativesthroughstrategiccommunications.

Developcommunicationcampaignsthatreinforceorganizationalvaluesanddesiredbehaviours.

Supportemployeesurveysandcommunicateresults,actionplans,andorganizationalprogress.

DigitalCommunications

ManageHRandtransformation-relatedcontentonthecorporateintranetanddigitalcommunicationplatforms.

Recommendinnovativecommunicationchannelsanddigitalengagementapproachestoimproveemployeeawarenessandparticipation.

Ensurecommunicationsremainaccessible,current,inclusive,andalignedwithaccessibilitystandards.

Responsibleforwritinginternalcommunications,eNewslettercontent,andothermaterialasrequired

Qualifications

Aminimumof7yearsofexperienceworkinginacorporatecommunications,marketing,communicationsenvironment—providingsupport,adviceandstrategicplanningtoseniororganizationalleaders,withastrongpoliticalacumen.

CertificationinChangeManagement(e.g.,Prosci),Communications,ProjectManagement(PMP),HumanResources(CHRL/CHRP),orOrganizationalDevelopmentisconsideredanasset

Demonstratedknowledgeoforganizationalchangemanagementandemployeeengagementprinciples.

ExperiencesupportingERP,HRIS,ordigitaltransformationinitiatives.

Astrongabilitytobuildandmanagerelationshipsandtheabilitytoestablishtrustandconfidence.

Proventrackrecordofeffective,multi-facetedandcreative,out-of-the-boxthinkingwhenitcomestodevelopingandexecutingcommunicationscampaignstoreachavarietyofaudiences.

StrongwrittenandverbalEnglishlanguageskillsandakeenattentiontodetail.

Abilitytocommunicatecomplexbusinessandtechnicalconceptsinclear,employee-friendlylanguage.

Excellentprojectmanagement,planning,andorganizationalskills.

ProficiencywithMicrosoft365,SharePoint,intranetplatforms,digitalcollaborationtools,andcontentmanagementsystems.

Stronganalyticalskillswiththeabilitytomeasurecommunicationeffectivenessandrecommendcontinuousimprovements.

Highlevelofpoliticalacuity,professionalism,soundjudgment,anddiscretion.

Abilitytostayontopofandflaganyopportunitiesand/orcontentiousissuesthatrequirepromptresponseoraction.





Knowledgeofdiversity,equity,inclusion,accessibilityandAODAstandardsishighlypreferred.

Abilitytodealeffectivelywithcomplexissues;toworkwellinafast-pacedanddemandingenvironment;

Abilitytobeaneffective,solutions-orientedmemberofaprofessionalteamwillbeimportantforsuccessinthisposition.

Abilitytoworkindependentlyandinateamenvironmentandacrossalllevelsofanorganizationisimportant.

Dedicatedtocustomerserviceexcellencewithinternalstakeholders.

Collegeoruniversitydegree(communications,publicaffairs,orrelatedfieldofstudyispreferred).

Previousworkexperienceinpublicsectorand/ormunicipalenvironmentispreferred,butnotrequired.

CoreBehaviours

ServiceExcellence :Meetsorexceedsservicestandardswheninteractingwithcustomersinthecommunityandintheorganization.

Change&Innovation; :Respondspositivelyandprofessionallytochangeandhelpsothersthroughchange.

Teamwork&RelationshipBuilding; :Interactswithothersinaninclusive,collaborativeandrespectfulwaythatcreateseffectiveworkingrelationships.

Communication :Communicatesinaclear,professionalandrespectfulway;demonstratesactivelistening.

Accountable&ResultsOriented; :Demonstratesethicalbehaviourandaccountability,alignswithCityvalues,andabidesbyrelevantpoliciesandlegislation.

Management&Leadership; :Demonstratesself-management,professionalismandengagement;leadsbyexample

CoreValues
AttheCityofMarkham,ourworkisguidedbyasharedsetofcorevaluesthatshapehowweserveourcommunityandsupportoneanother.

ServiceExcellence:theconsistentdeliveryofhigh-qualityefficientandcustomer-centricservicethatexceedsexpectations.

Accountability:ourobligationtoberesponsibleandaccountableforouractions,decisionsandperformance.

People-Focused:puttingpeoplefirst.

Trust:theconfidenceweplaceineachothertoactwithintegrityandfairness.

Innovation:Investingineachotherandthewaywedeliverourprogramsandservices.

Wearelookingforcandidateswhobringthesevaluestolifethroughtheiractions,decisions,andleadershipapproach.

WorkingConditions:
Workisperformedprimarilyinanofficeenvironmentandmayincludethefollowingworkingconditions:

Occasionaleveningorweekendworkmayberequiredtosupportoperationalneeds.

Hybridworkarrangement

ConditionsofEmployment
Asaconditionofemployment,youwillberequiredtoprovideasatisfactoryCriminalRecordandJudicialMatterscheck.

AIDisclosure
AttheCityofMarkham,wevaluetransparencyandfairnessinrecruitment.Whileoursystem(ADPWorkforceNow)includesAI-poweredfeatures,wedonotuseAItoscreen,assess,orselectapplicants.Allevaluationsareconductedbypeople.

TheCityofMarkhamiscommittedtoinclusive,accessibleandbarrierfreeemploymentpracticesandtocreatingaworkplacethatreflectsandsupportsthediversityofthecommunityweserve.Pleaseletusknowifyourequireaccommodationandwewillworkwithyoutoensureabarrierfreehiringprocess.

Pleaserespectourscentfreeareabynotwearingscentedproductswhenvisitingtheoffice.

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📌 Sr. HR, Organizational Development Communications Advisor - TFT (Ontario)
🏢 Owen Sound
📍 Ontario