Job Description
Insight Global is seeking a Senior NICE CXone Developer to support contact center initiatives across North America for a leading Canadian utility company.

This individual will bring hands-on experience configuring and developing within the NICE CXone platform, including drag-and-drop workflow development, contact center automation, and platform customization.

Key Responsibilities:
- Design and build IVR call flows and routing logic using CXone Studio
- Develop and manage API integrations (CRM, payment systems, web services)
- Configure ACD, skills, queues, and agent setup
Support testing, deployments (DEV–UAT–PROD), and releases
- Troubleshoot call routing, scripts, and platform issues
- Create and maintain technical documentation and call flow designs
- Collaborate with business, IT, and vendor teams (NICE)
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status,



national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements
- 2–5+ years experience in CCaaS platforms (NICE CXone preferred, or Genesys / Amazon Connect)
- Hands-on experience with IVR scripting (CXone Studio), ACD configuration, and call routing
- Strong knowledge of APIs / integrations (REST, web services)
- Experience with testing, deployments, and production support
- Good understanding of contact center operations (voice, digital channels)
- Strong troubleshooting and problem-solving skills
- Valuable communication skills and ability to work with business and vendor teams - NICE CXone certifications

📌 Nice CXone Sr./Developer (Vancouver)
🏢 Insight Global
📍 Vancouver