Job Description
As an Enterprise Mobility Infrastructure Engineer you will work cohesively and collaboratively with various, diverse teams, as well as independently to:
• Act as SME Windows endpoint (device) management capabilities
• Provide guidance and production support for Windows endpoint (device) management in a complex, geographically distributed setting
• Serve as an escalation point for all aspects of device lifecycle management (Enrollment, Configuration, Protection and Retirement), including, but not limited to:
o Policy creation
o Task sequence creation, maintenance and troubleshooting
o Configuration profile development
o OS updating
o Application packaging and management
o Endpoint Security
• Automate and document standard operational procedures and processes
• Continuously research and identify recommendations and solutions to improve and streamline the day-to-day, end-user, and business experience
• Keep up to date with, and use current technology and industry best practices and standard
• Use critical thinking and background to look at complex problems, offer feedback and guidance as to how to solve them, and be an active member of the team that delivers the ultimate solution
• Collaborate with other teams, both technical and non-technical
• Partner and work closely with:
o Operational and support teams
o Intermediate and Senior Engineers
• Occasionally participate in the implementation of projects
• Provide accurate and timely updates to product and project management about shifts in scope, requirements, timelines and prioritization
• Provide clear and effective communication, documentation and reporting on technical/complex information, concepts, solutions and decision point
• Participate in Community of Practice and project-based meetings




We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Skills and Requirements
• 5+ years of relevant Enterprise Mobility Management (Windows) experience
• The Ability to:
o Maintain and troubleshoot solutions and remote management of device lifecycle in Microsoft Endpoint Configuration Manager (SCCM)
o Act as a level 3 escalation point for operational tickets in all aspects of Device Lifecycle Management
 Example: there’s a bug or an issue (common vulnerability exploitation) comes through as a security vulnerability to the environment – they would need to patch something
o Analyze and document trends and identify recommendations for solutions and streamlining
• Experience with:
o Service

Now
o Microsoft Configuration Manager (SCCM)
o Intune
o ISC, Microsoft Power

Shell
o Jira
o Confluence
• Entra ID, Microsoft/Office 365, and Microsoft Defender for Endpoint
• Successful track record delivering quality results on complex cross-functional projects

📌 Windows Engineer (Vancouver)
🏢 Insight Global
📍 Vancouver