Lead Clio's digital customer success strategy as a Program Manager. Drive customer retention and product adoption through innovative strategies and AI-assisted workflows in a hybrid work model.

As a Program Manager at Clio, you will spearhead initiatives for digital customer success. Your role includes executing high-impact retention and adoption programs across a diverse SMB base. Collaborate with cross-functional teams to enhance customer journeys and create measurable improvements, focusing on churn reduction and net revenue retention.

Key Responsibilities:



• Manage day-to-day digital customer success program execution • Document playbooks and governance frameworks • Build internal resources to inform customer success teams • Report on performance metrics and customer feedback • Partner with Marketing to align content for programs

Requirements: • 2–4 years in program management or customer success • Experience with automation platforms like Gainsight or ChurnZero • Ability to analyze data and produce actionable insights • Strong communication skills in a cross-functional setting • Interest in AI tools for operational efficiency

Drive customer engagement and retention at Clio through effective program management and cutting-edge digital strategies. #J-18808-Ljbffr

📌 Digital Customer Success Program Manager (Winnipeg)
🏢 Themis Solutions
📍 Winnipeg