Position Summary The successful candidate will lead their team in the financial success of the branch and HUB. Delivering exceptional client experience and sales excellence, through training, coaching, mentoring and engaging employees.
Responsibilities In collaboration with the Branch Leadership team, work towards the development of a high performing and engaged team
Build positive client, and employee relationships
Support, coach and train employees
Resident Technical and Process expert for the branch
Conduct professional performance reviews with direct reports with assistance of AVP
Maximize resources through effective scheduling
Ensure compliance with all insurers (ICBC, Family etc.), Insurance Council of BC and Privacy Act rules and regulations
Manage sales, retention and service needs of clients, balancing between Insurance Advisor and Supervisor duties as appropriate
Ensure control of ICBC inventory and correct handling of all documents and funds
Lead the continuous improvement, organization and efficiency of the branch
Handle and resolve client and dealership concerns in a positive proactive fashion




Ensure employees are connected to the mission, values and goals of HUB
Perform Insurance Advisor duties when necessary
Other duties and responsibilities as needed
Skills, Characteristics & Qualifications Level 2 General Insurance License
Ability to work collaboratively with direct reports, colleagues and front line talent to create a results driven and team oriented environment
4+ years of experience in the Insurance Industry
Strong communication skills, both verbal & written
Excellent interpersonal skills with a variety of internal and external clients
Passion and firm understanding of business and financials
Ability to plan and manage at the operational, branch level
Strong organizational skills
Commitment to continued learning & development
Leadership & management
Sales
Client experience
Department General Management Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required

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📌 Supervisor, Community Branch Network (British Columbia)
🏢 HUB International
📍 British Columbia