Make a significant impact at the YMCA of Three Rivers as a Client Engagement Retention Specialist in Stratford, ON. This full time contract role focuses on supporting clients through proactive engagement and retention strategies.

As a vital member of the YMCA team, this position requires two years of experience in client engagement, employment services, or similar fields. You will develop lasting relationships and ensure clients achieve long-term job success. Time management and strong communication skills are essential as you work towards monthly and annual performance targets.

Key Responsibilities:
• Actively engage clients at key retention milestones
• Conduct structured follow-ups and support documentation needs
• Identify and address barriers to client retention




• Monitor client progress and intervene as needed
• Collaborate with Employment Coaches to enhance client success

Requirements:
• Post-secondary education in social services or related field
• Minimum 2 years in employment or client services
• Experience in performance-based environments
• Proficient in CRM systems for data management
• Valid G driver's license and transportation access required

Support lasting client success through engagement and strategic retention management at YMCA of Three Rivers in Stratford.
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📌 Client Engagement Retention Specialist (Ontario)
🏢 YMCA of Three Rivers
📍 Ontario