Overview The Yard/Warehouse Customer Service Worker is responsible for assisting customers with their purchased building products and maintaining the lumberyard. Duties include operating freight handling equipment, maintenance and operation of company equipment, verification of administrative paperwork, loading and unloading materials, storing them in the proper locations and working with the public at large. They must also greet and serve yard customers and, therefore, need to be familiar with inventory, returns and exchange policies.

The Yard/Warehouse Customer Service Worker must safely perform all assigned tasks with sufficient speed and accuracy to avoid adverse impact on the level of customer service

Responsibilities

- Ensure customers are greeted within 1 minute of entering the area.
- Assist in loading and unloading merchandise and materials.
- Do odd jobs and errands as assigned.
- Report company equipment, tools and vehicle maintenance needs to supervisor.
- Follow company procedures regarding required signatures, forms, receipts, etc.
- Follow all delivery and receiving procedures and company policies as determined by management.
- Follow proper documentation procedures for any merchandise that is to be returned or refused.
- Be familiar with the locations(s) of all inventory and equipment.
- Store material in correct locations in the yard/warehouse.
- Restock lumber bins, sheds, etc. as they are depleted.
- Keep the yard clean and the inventory neat and orderly.
- Assist with the receiving of incoming merchandise. Check incoming merchandise against packing slips; identify damaged goods, shortages, and back-orders.
- Report any shortages, damaged goods, and backorders to your supervisor.
- Maintain proper security over merchandise and documents.
- Be familiar with the safe operation and maintenance of equipment, including forklift, lumber cart, pallet jack, banding machine, etc.




- Identify and assist customers with information regarding products purchased.
- Resolve customer complaints. Don’t leave customers unsatisfied. Report complaints from customers to management.
- Be aware of theft and take action, in line with company policy, to report or discourage it.
- Attend meetings, training sessions, etc. as required.
- Assist in training new employees.
- Work on any special projects assigned by your supervisor, after determining their priority in relation to your other duties.
- Make suggestions for rule, policy, or procedure changes when you believe such changes will improve sales, profits, and/or morale, etc.
- Read, review & understand all store policies and procedures as laid out in the employee handbook
- Follow all safety precautions when operating company vehicles, handling freight, tools, and equipment, and loading or unloading freight.
- Work in a secure manner in accordance with provincial and federal safety legislation, as well as use of good judgment.
- Report any potential hazards and unsafe behavior to management in order to have the situation corrected.
- Follow safe job procedures as outlined in the Company Safety Manual.

EDUCATION/SKILLS REQUIRED

- Must be able to communicate courteously, considerately, and effectively with customers, management, and other employees in person, by telephone, or by radio.
- Prior Building Materials knowledge is preferred
- Ability to work a flexible schedule including weekends, evenings and holidays.
- Must be able to visually verify contents of shipments.
- Must safely operate loading, unloading, and transfer equipment (Pallet Jack, pushcarts, etc.)
- Must move merchandise weighing up to 100 pounds.
- Ability to work co-operatively in a team atmosphere.

WORKING RELATIONSHIPS

- Report directly to the Yard Supervisor and/or LBM Manager.
- Meet with Yard Supervisor/Human Resources for annual performance review.

Pay: $16.00-$18.00 per hour

Work Location: In person

📌 Yard Worker (Camrose)
🏢 Morinville Trail tire
📍 Camrose