Governance Lead/Program Manager, Service

Now Governance
Requisition ID: 265106
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Lead the design, implementation, and continuous operation of the Service

Now enterprise governance model across ITSM, ITAM, and platform domains.

This role ensures clear decision rights, accountability, and escalation paths, strong control environment and audit alignment and consistent application of enterprise standards, policies, and guardrails
The objective is to establish a disciplined, scalable governance operating model that enables effective prioritization, risk management, and executive decision-making.
**Is this role right for you? In this role, you will:**
Own and operationalize the enterprise governance framework (Steering Committee, Product Council, Design Authorities)
Define and enforce decision rights (who decides what), escalation pathways and governance cadences and artifacts
Ensure all forums are outcome-driven, structured, and aligned to enterprise priorities
Establish a single intake, triage, and prioritization mechanism across portfolios
Ensure demand is aligned to enterprise strategy, balanced across regulatory, run, and transformation needs and drive transparent trade-off decisions (capacity, sequencing, funding)
Define and enforce enterprise guardrails across ITSM processes (Incident, Change, Problem, Release) and CMDB / Asset / Data governance
Ensure adherence to architecture standards, risk and compliance requirements and lifecycle policies (e.g., upgrades, deprecations)
Monitor compliance and escalate breaches to appropriate forums
Ensure governance model supports audit defensibility and regulatory compliance
Embed controls to ensure traceability of decisions, evidence of approvals and oversight and consistent governance documentation
Act as central coordination point across Audit, Risk, and Technology governance layers
Drive alignment across CIOs and LOB technology teams, architecture, Security, and Risk and platform and delivery teams
Eliminate fragmented decision-making by enabling one enterprise view of priorities and governance
Establish and deliver executive governance reporting, including demand pipeline and prioritization outcomes,



risk posture and control gaps and governance effectiveness metrics
Provide clear visibility into decisions taken, trade-offs made and issues requiring escalation
Assess and improve governance maturity across domains
Standardize governance templates, decision artifacts and reporting structures
Identify systemic gaps (e.g., unclear ownership, inconsistent enforcement) and drive remediation
**Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:**
10–15+ years in Enterprise Governance, Program Management, or Risk / Compliance
Deep experience designing and running governance operating models in large enterprises
Strong understanding of enterprise decision frameworks, audit and regulatory expectations and ITSM / ITAM governance
Experience in Service

Now governance and COE models
Exposure to enterprise forums (Steer

Co, Product Council, Design Authority)
Certifications: PMP, PgMP, COBIT, ITIL (governance focus)
Governance-first mindset (clarity, discipline, accountability)
Executive facilitation and decision-shaping
Strong control and risk orientation
Ability to influence cross-functional senior stakeholders
Structured thinking and operating model design
Clear, enforced governance with no ambiguity in decision rights
Improved speed and quality of enterprise decision-making
High adherence to standards, controls, and policies
Reduced governance escalations and conflicts
Strong audit outcomes with clear traceability of decisions
Clear communication & reporting
**What's in it for you?**
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.

We embrace diversity and provide opportunities for all employee to learn,



grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

Energetic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.

Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s):
Canada: Ontario : Toronto
Scotiabank is a leading bank in the Americas.

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our
Recruitment team know.

If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) .

Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

📌 Governance Lead/Program Manager, ServiceNow Governance (Toronto)
🏢 Scotiabank
📍 Toronto