Job Description
You'll be joining the banks Employee Technology Services team as a Help Desk Agent, providing first level support with technology products or applications.
You'll resolve escalated client needs (internal) through service desk from multiple lines of businesses related to infrastructure or applications; resolve and/or further escalate one or more products or services, while providing on-call support.
You will interpret information received from first level of response when issues are escalated, identify gaps in existing problem resolution process to improve operational efficiencies, and determine solutions outside set procedure when a set procedure is not working and providing high-level expertise for extensive troubleshooting.
You'll be a key part of an cutting-edge, "first to market" technology culture, contributing to the banks digital transformation.
This is a 12 month contract remote with morning to evening and weekend shifts.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity/affirmative action employer that believes everyone matters.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion,
sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
[email protected].
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Skills and Requirements
* 1+ year experience in Windows OS environment
* Familiar with Citrix VPN
* Familiar with Windows Hello for Microsoft MFA
* Post-secondary education
* FI experience or experience working at a large enterprise company
* Strong client-centric mindset.
You put our clients first, you engage with purpose to find the right solutions, and you go the extra mile because it's the right thing to do * Familiar with Global Protect (Paolo Alto)
* FI experience or experience working at a large enterprise company
📌 Technical Support Specialist (Toronto)
🏢 Insight Global
📍 Toronto