We’re building a relationship-oriented bank for the modern world.

We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
**What you'll be doing**
As the Director, Process Design Chapter Lead within Everyday Banking, you’ll play a pivotal role in shaping and advancing process design and engineering capabilities.

You’ll manage and develop a team of approximately 8–15 process specialists, driving consistency in tools and methodologies across your Chapter.

Your focus will be on drafting and implementing process standards in collaboration with the Chapter Area Lead and Product Owners, ensuring alignment with CIBC’s client aspirations and business objectives.

You’ll foster a culture of collaboration and continuous improvement, championing best practices and innovation in process engineering.

By contributing as an active member of a Squad, you’ll deliver high-quality work that advances Squad objectives and supports the Quarterly Business Review (QBR) process.

Your skills leadership will empower the team to optimize, redesign, and automate business processes for enhanced efficiency, effectiveness, and client experience.
_At CIBC we enable the work setting most optimal for you to thrive in your role.

You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1–3 days per week on-site, while other days will be remote._
**How you'll succeed**
**Process design & engineering leadership –**
Draft and implement process standards and methodologies, ensuring consistency and quality across the Chapter for mapping end-to-end journeys andidentifyingopportunities.
**Chapter**
**l**
**eadership and**
**d**
**evelopment –** Manage and develop team members through coaching, on-the-job development, and performance management, building specialistexpertisein process engineering with a focus on operational efficiencies and a client-centric mindset.
**Strategic**
**p**
**lanning &**
**w**
**orkforce**
**m**
**anagement –** Contribute to strategic workforce and capability planning, supporting broader resourcing and strategic adjustments asrequired.
**Cross-**
**c**
**hapter**
**c**




**ollaboration –** Lead orfacilitateknowledge sharing and continuous improvement initiatives across Chapters,representingthe Chapter area in key forums and decision-making bodies.
**Process**
**o**
**ptimization &**
**a**
**utomation –** Analyze,optimize, and redesign business processes using methodologies such as BPMN, Lean, Six Sigma, and Value Stream Mapping; leverageprocess automation tools to drive operational excellence.
**Squad**
**d**
**elivery & QBR Support –** Deliver work as a Squad member, advancing Squad outcomes and supporting the Quarterly Business Review process.
**Who you are**
**You’re**
**an experienced process design leader and people manager.** You bring 7–9 years ofexpertisein process engineering or process design within financial services or a relatedindustry, andhave led teams for at least 5 years.
**You’re**
**skilled in process modeling and improvement.** You havestrongknowledge of process modeling methodologies such as BPMN, Lean, Six Sigma, and Value Stream Mapping, and are familiar with process automation tools.
**You’re**
**a strategic thinker and decision-maker.** You excel at analyzing complex challenges,leveragingdiverse frameworks, and driving organizational change to achieve businessobjectives.
**You’re**
**a collaborative and innovative leader.** You foster a positive, inclusive, and results-oriented environment, inspiring your team and building constructive relationships across diverse stakeholders.
**You’re**
**committed to compliance and risk management.** You ensure adherence to policies, standards, and controls, and are skilled in assessing and mitigating organizational risks.
**Values matter to you.** You bring your real self to work, and you live our values - trust, teamwork, and accountability.
**#LI-TA**
**What CIBC Offers**
At CIBC, your goals are a priority.

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and Moment

Makers,



our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
**What you need to know**
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.

We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

If you need accommodation, please contact
M [email protected]
CIBC is committed to clarity in our hiring process.

All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

We use artificial intelligence tools during the recruitment process.

Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
**Job Location**
Toronto-81 Bay, 25th Floor
**Employment Type**
Regular
**Weekly Hours**
37.5
**Skills**
Analytical Thinking, Business Process Automation, Coaching, Collaboration, Communication, Continuous Improvement, Continuous Improvement Initiatives, Domain Knowledge, Employee Experience, Identifying Opportunities, Influencing Skills, Leadership, Operational Excellence, People Leadership, Performance Management (PM), Prioritization, Process Design, Process Engineering, Process Optimization, Relationship Management, Results-Oriented, SOP Implementation, Stakeholder Management, Team-Building, Team Leadership
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them.

Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

📌 Director, Process Design Chapter Lead (Toronto)
🏢 CIBC
📍 Toronto