Join our Manulife Bank Technology Team!
We’re looking for a Cloud/Dev

Ops Engineer with deep experience in Azure cloud platforms, Kubernetes, Dev

Ops, and platform engineering to help design, build, operate, and continuously improve our cloud-native banking platforms.

In this role, you’ll collaborate closely with product partners, software engineers, architects, security teams, and platform stakeholders to deliver secure, scalable, and highly available cloud solutions supporting critical business initiatives.

You’ll contribute across the full platform lifecycle—from infrastructure provisioning and CI/CD automation to observability, security, and operational excellence—while continuing to grow your technical leadership, influence, and impact within a collaborative engineering workplace.
**Position Responsibilities:**
Design, provision, and support Azure-based cloud infrastructure and platform services using Infrastructure as Code (Terraform).

Build, manage, and optimize Azure Kubernetes Service (AKS) environments, ensuring reliability, scalability, and security.

Implement and maintain CI/CD pipelines using Git

Hub Actions, and Git

Ops deployment practices.

Develop and support automated deployment workflows, release processes, and environment promotion strategies.

Administer Azure API Management and support API lifecycle management activities.

Manage Azure networking components including Virtual Networks, firewall configurations, ingress/egress controls, and connectivity requirements.

Implement and maintain Flux CD for Git

Ops-based deployments, reconciliation, and setting synchronization.

Create, maintain, and version Helm charts while supporting Kustomize overlays and configuration management.

Manage certificate lifecycles, including SSL/TLS certificate renewals, 90-day certificate rotations, trust store management, and remediation of self-signed certificates.

Troubleshoot and resolve platform incidents across Kubernetes clusters, networking, application deployments, and cloud infrastructure.

Configure and support Istio service mesh capabilities, including Virtual

Services, Destination

Rules, authorization policies, and mTLS.

Implement monitoring, alerting, logging, and observability solutions to improve platform health and operational visibility.

Partner with development teams to improve deployment processes, application reliability, and production readiness.

Create and maintain technical documentation, operational runbooks, standards, and platform architecture documentation.

Provide technical leadership and mentorship while driving platform engineering best practices.
**Required Qualifications:**
Minimum 5+ years of software engineering, cloud engineering, Dev

Ops, or platform engineering experience.

Strong hands-on experience with Microsoft Azure cloud services and Azure resource provisioning.

Experience building and managing Azure Kubernetes Service (AKS) environments in enterprise-scale deployments.

Advanced experience with Terraform for Infrastructure as Code and automated workplace provisioning.

Strong understanding of Kubernetes architecture and core concepts including Pods, Deployments, Stateful

Sets, Daemon

Sets, Replica

Sets, Services, Endpoints, Namespaces, Config

Maps, and Secrets.

Hands-on experience troubleshooting Kubernetes environments using kubectl commands, logs, describe, exec, and port-forward.





Experience implementing and supporting CI/CD pipelines and deployment automation using Git

Hub Actions.

Experience with Git

Ops deployment practices and Flux CD.

Experience developing and maintaining Helm charts, versioning strategies, and dependency management.

Strong understanding of networking fundamentals, including DNS, certificate domains, routing, ingress/egress, and firewall concepts.

Experience configuring and supporting Istio service mesh and related networking policies.

Experience with monitoring, logging, observability, and production support practices.

Experience with Artifactory and software artifact management.

Strong Linux/UNIX administration and troubleshooting experience.

Experience with Java-based applications and Maven build pipelines.

Excellent technical writing, documentation, and knowledge-sharing skills.

Strong analytical and problem-solving capabilities with the ability to troubleshoot complex distributed systems.

Excellent verbal and written communication skills and experience working in cross-functional teams.

Demonstrated ability to work independently in a highly team-oriented environment.

Deep curiosity, continuous learning mindset, and passion for platform engineering and cloud technologies.
**Preferred Qualifications:**
Experience with KEDA event-driven autoscaling, including triggers, scalers, and Scaled

Objects.

Experience supporting highly regulated financial services or banking technology environments.

Exposure to Dev

SecOps practices, security automation, and cloud governance frameworks.

Experience designing highly available and resilient cloud-native architectures.

Knowledge of service reliability engineering (SRE) principles and operational excellence practices.

Experience leading platform modernization or cloud transformation initiatives.

Microsoft Azure, Kubernetes, Terraform, or cloud-related certifications.

We value diverse experiences and perspectives.

If your background doesn’t match every qualification listed but you believe you could contribute and grow in this role, we encourage you to apply.
**_When you join our team:_**
We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios,



y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Waterloo, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$113,000.00 CAD - $163,000.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Cloud/DevOps Engineer, Manulife Bank Technology (Waterloo)
🏢 Manulife
📍 Waterloo