Customer Service
Full Time
Position Description
As a Customer Training Professional - Traveling Rep you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system.

You will be tasked with providing in-person, in office training and customer support throughout the process.

Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds).
Primary Responsibilities:
- Virtual weeks (at home office) (15-25% of the time)
- Prepare for upcoming installations utilizing company equipment (15-30%)
- Communicate with internal groups
- Assist with remote training or additional services as needed
- Administrative duties like submitting reports, and sending weekly updates
- Travel to dealership sites individually and with a team (75-85% of the time)
- Meet with dealership management to understand their business needs
- Configure solutions and training based on business needs
- Provide training and support of software to customer personnel
- Troubleshoot customer issues, diagnose, resolve, and/or escalate problems
- Monitor individual work load and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth and development
Working Conditions:
- Driving company vehicles on a daily basis, and occasional airfare travel - sitting on average 1-4 hours
- Presenting. which requires the ability to stand, sit, and use a pointer
- On-site visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customer stairs; lifting arms to reach servers or other office area shelving
- Packing,



lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes-1 hour a day
- Require to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a day
#LI-Remote
Training
Training includes department observations, classroom instruction, and on-the-job training with a mentor.

Classroom instruction includes product training as well as automotive dealership operations.

You will assist experienced representatives with customer set-up and implementation.

In addition, you will have the opportunity to see Reynolds’ solutions “in action” by visiting car dealerships that already utilize our solutions on a daily basis.
Requirements
Ability to travel 80% of the time; Ability to travel to the United States for training when deemed appropriate; Outgoing, friendly personality; Strong written and verbal communication skills; Ability to problem solve and train customers on software products; College diploma or University degree required; Exceptional communication and organizational skills
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family.

We offer a comprehensive benefits package including:
- Medical, dental, vision, and life insurance
- Pension plan (100% company match up to 6%)
- Company car for business and personal use
- Working remotely with a laptop, and other provided home office equipment
- Professional development and training
- Promotion from within
- Paid vacation and sick days
- Referral bonuses
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.

Reynolds and Reynolds is an equal opportunity employer.
Salary: 53,000.00 - 55,000.00 / Yearly

📌 Customer Training Professional - Traveling Rep (Saskatoon)
🏢 Reynolds and Reynolds
📍 Saskatoon