Drive risk management initiatives as a Manager of Operational Resilience with American Express. This role emphasizes cross-market relations and effective incident management while supporting Canada's Legal Entity governance.

As a pivotal member of the ICS Control Management team, you will leverage your expertise in operational risk management to enhance the operational resilience framework. This position requires hands-on experiences, such as CBS mapping, scenario testing, and stakeholder engagement across various regions.

Successfully collaborating with senior leaders and risk committees is essential for ensuring robust control environments.

Key Responsibilities:

- Create mapping for Critical Business Functions dependency
- Plan CBS scenario tests and resilience exercises




- Develop Operational Resiliency documentation annually
- Update stakeholders on program activities and enhancements
- Cultivate robust relationships across international teams

Requirements:

- 3+ years in operational risk management
- Background in operational resilience or business continuity
- Proficient in CBS mapping and incident management
- Strong coordination and communication skills
- Analytical mindset for evaluating risk scenarios

Elevate operational risk management strategies while enhancing governance frameworks as part of American Express's focused team.

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📌 Manager, Operational Resilience at American Express (Toronto)
🏢 American Express
📍 Toronto