- Construction
- Home Improvement
- Home Renovation
- Marketplace
Specialties
- saas
- b2b
- roofing software
- quotes and invoices
- proposals
- and measurements
About the Role
The Company is seeking a Head of Customer Experience to join their dynamic team. The successful candidate will be responsible for defining and executing the post-sale customer strategy, with a focus on building a future-oriented organization that leverages AI, automation, and digital-first experiences.
This role requires a leader who can drive customer experience innovation, improve customer outcomes, and partner cross-functionally to optimize the end-to-end customer journey. The Head of Customer Experience will be at the forefront of creating a customer-first culture, owning the holistic customer experience, and leading the customer operations team to ensure a consistent and seamless journey across all touchpoints.
Applicants for the Head of Customer Experience position at the company should have a minimum of 10 years' experience in customer experience, success, operations, or support within a B2B SaaS environment. The role demands a strategic thinker with a proven track record in improving customer retention, satisfaction, and operational efficiency.
The ideal candidate will have experience in AI and automation implementation, a strong understanding of customer lifecycle management, and the ability to build and lead high-performing teams. A deep customer-centric approach, the ability to identify and address customer friction, and a talent for driving continuous optimization are essential.
The Head of Customer Experience will also be expected to have a robust analytical skill set, exceptional executive presence, and the ability to partner effectively with cross-functional teams.
Hiring Manager Title
Chief Operating Officer
Functions
- Marketing
- Business Development
📌 Head of Customer Experience (Halifax Regional Municipality)
🏢 Important Company of the Sector
📍 Halifax Regional Municipality
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