Internal Candidates Notice: Applications must be received by 4:00pm on July 21, 2026. Please attach copies of your education/membership(s) as "other documents". Please ensure that you have a resume and Driver's Abstract to attach. If you do not currently possess a Driver’s Licence, or are waiting to receive a Driver's Abstract, you are still eligible to apply. If necessary, upload a Word document stating “Driver’s Abstract is on order” or “Do not possess a Driver’s Licence”.

Transit Planning Coordinator The Transit Planning

Coordinator plans, coordinates, oversees and supports transit service operations and initiatives to improve the service and expand the transit system, utilization and integration with the City and regions transportation system and plans.

Responsibilities - Develop and support strategies and implement plans and initiatives for continuous improvement of transit customer service.

- Monitor service delivery and liaise with BC Transit and the Operator on issues related to transit service delivery, customer service, traffic management, safety and security, and adherence to operating policy and procedures.
- Utilize technological tools such as bus monitoring systems (AVL, APC) to maximize service quality.
- Provide and coordinate input into route operational design, planning, asset management and capital plans and projects.
- Manage customer service complaints and feedback with BC Transit and the operator.
- Lead and provide input in the development and delivery of marketing plans, strategies, and tactics.
- Monitor and respond to safety and security contracts, incidents and protocols.
- Provide input, research and support to other departments and external stakeholders on transit and integration of the transit system with the broader community transportation system.
- Advise and coordinate transit activities related to City and region Active Transportation, Traffic Demand Management (TDM) and Air Quality plans, actions and initiatives.
- Oversee and may supervise contractors and city staff on transit operations.




- Manage and coordinate capital assets programs and system for maintenance, repair and installation of recent shelters, benches and other transit amenities.
- Coordinate Transportation Network companies, shared mobility programs and vanpooling.
- Coordinate multi-modal integration between transit and other transportation modes.

Physical Demands Occasional but limited lifting or event materials/supplies, walking.

Documents

Needed to Apply - Resume - Cover Letter - Driver's Abstract - Education / Certificates (optional) - Other Document 1 (optional) - Other Document 2 (optional) - Other Document 3 (optional) Pay Rate Starts at $46.06 per hour with a 2‑step progression to $49.08 per hour.

Posting Information Posting Number: CK54207P Position Title: Transit Planning Coordinator No. of Staff Required: 1 Position Type: FT Position Groups: CUPE Civic Division: Infrastructure (DV220) Department: Integrated Transportation (DP185) Branch: Transit and Programs (BR193) Posting Date: 07/15/2026 Closing Date: 08/09/2026 Days of Work: Monday to Friday Standard Hours per Day: 7 Hours of Work: 8am to 4pm Work Location: ELLIS PLACE (301-1475 Ellis Street) Supplemental Questions Required fields are indicated with an asterisk ().

- Do you have demonstrated experience in transit planning?
- Yes - No - What level of proficiency do you have using ArcGIS?
- No experience - Beginner - Intermediate - Advanced - Expert - How many years of experience do you have with front line customer service (which includes providing services and/or taking questions and providing answers to public enquiries)?
- None - Less than 1 year - 1 to 3 years - 3 to 5 years - More than 5 years - * How many years of work experience do you have in the development of community programs and services?
- Under 3 years - Between 3-5 years - Greater than 5 years The City of Kelowna is committed to being an organization that values and reflects its community’s diverse population, and to fostering an equitable, inclusive and progressive work environment where everyone can be their authentic self and feels a sense of belonging.

📌 Transit Planning Coordinator (Kelowna)
🏢 ITE Canada
📍 Kelowna