Position: Operations Lead - PartTimeStatus: Full Time (20 hours per week)Reports To: Store ManagerLocation: ________More than just a lipstick destination, Lip Lab cultivates an workplace that champions fun, self-expression and creativity for both our valued guests and team members. We are deeply passionate about delivering exceptional, personalized service and take pride in our artistry, crafting high-quality, custom products that are as unique as the individuals who wear and create them – from the perfect shade and surprising flavors to a name that reflects and celebrates your story.If you're energized by forging genuine connections, driving impactful results, delivering exceptional guest experiences and empowering others to reach their full potential within a positive, vibrant, and authentically inclusive culture, then this role at Lip Lab is the perfect opportunity for you!The Role
As Operations Lead, you will serve as the second person in charge of operations to the Store Manager and be responsible for the proficiency in all areas of retail operations. You will not only be assisting with the daily operations of the store but will also help in maintaining a fun, positive and inclusive atmosphere that guests and employees will all want to be a part of.The salary range for this position is $18.50 - $20.00 CAD per hour. This role is also eligible to earntipsin addition to the hourly rate, based upon store location. Most roles earn an additional$7 - $9 CAD per hour intips.*Offered salary is dependent upon experience and location.What We Are Looking For
1+ years of experience demonstrating robust leadership abilities and interpersonal skillsExcellent communication and problem-solving abilities2+ years' experience in retail, hospitality,



or a related fieldPassion for customer service and a positive attitudeAbility to multitask and prioritize tasks effectivelyStrong organizational and time management skillsProficiency in POS systems, including Shopify or similar platforms, as well as in Microsoft Outlook, Excel, and WordPhysical ability to stand for extended periods, lift up to 30 lbs., and perform repetitive tasks.What You Will Do
Provide a unique and entertaining guest experience from beginning to end, confirming reservations, welcoming guests, completing reservations and hosting parties.Work closely with Store Manager to ensure teams are delivering top service and goals are achieved, and act as Manager on Duty as requiredCreate a strong, positive, and energetic environment for team through positive feedback/reinforcement and coaching of Lip Lab values and standards.Manage the supplies and inventory to budget;
keeping accurate countsin inventory system and maintaining levels to ensure the team's success.Manage daily and weekly operational task listOptimize store organization to positively impact guest and employee experience.Train and ensure Good Manufacturing Standards are being followed by team members.Train and ensure hygiene and safety standards are always maintained.Train and troubleshoot technologyWhat We Offer
Competitive pay and tips! *The range cited for tips is approximate based on tips received by current employees. Kendo cannot guarantee that any hired applicant will receive tips or tips that will fall within this range.Comprehensive benefits packagePaid time off and holidaysEmployee discountsOpportunities for career growth and developmentA fun and supportive work environmentAt Lip Lab our number one goal is to foster an inclusive, positive, and safe environment for our employees and guests alike. We are an equal opportunity employer that will always ensure our team grows with us.
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📌 Retail Operations Lead, Lip Lab - Toronto Queen Street West (Part-Time) (Winnipeg)
🏢 Kendo
📍 Winnipeg