Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Prevost , a division of Volvo Group Canada Inc., is currently looking for a Service Network Support Manager to champion customer satisfaction and profitability across our expanding service center network in the US and Canada. Partnering closely with the Sr. Director Service Network, you will act as a key advisor and problem-solver—improving both the customer and employee experience while coordinating service and parts activities.
While this role has no direct reports, it carries high impact. You will analyze performance, resolve complex network issues, and lead special projects that shape the future of our operations. What you will do: Drive Financial Success: Actively monitor and manage P&L;, sales, gross profit, and labor costs to increase overall network profitability.
Analyze & Optimize: Conduct in-depth quantitative and qualitative analysis of service and parts operations—tracking financial metrics, CSI, warranty, inventory, and productivity. Strategic Partnership:



Advise and collaborate with both internal and external customers to develop, implement, and follow up on targeted action plans.
Champion the Customer: Spearhead initiatives that guarantee a consistently high level of internal and external customer satisfaction throughout the service department. Build Relationships: Cultivate strong, ongoing partnerships with branch leaders and key customers, maintaining constant communication to ensure alignment.
Elevate the Team: Identify performance gaps to evaluate, propose, and coordinate effective training initiatives. Financial Planning: Play an active role in annual budget preparation and participate in ongoing financial forecast and results meetings.
Network Engagement: Travel to branch locations to stay connected with the realities on the ground, while promoting a safe and functional working setting. Other duties as assigned What's in it for you? Permanent position; Salary offered: between $100,000 and $130,000 per year.

Minimum of 5 weeks of vacation; Comprehensive group insurance paid 100% by the company; Retirement plan with employer contribution of up to 7%; Telemedicine program; Hybrid working mode; Unique work environment; Annual performance bonuses.

📌 Service Network Support Manager (Burnaby)
🏢 Prevost
📍 Burnaby