Service Desk Administrator page is loaded## Service Desk Administratorremote type: Remotelocations: Toronto, ONtime type: Full timeposted on: Posted Todayjob requisition id: JR **Who We Are** For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.**Mission Statement** The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.**Job Description:****This is an 7 to 8‐Week Contract role ending on** **August 29, 2026**The Salvation Army is looking for a **Service Desk Administrator** to provide first‐line IT support to staff during a fixed‐term assignment. This role is ideal for someone early in their IT career who enjoys customer service, hands‐on technical work, and supporting mission‐driven organizations.**Key Responsibilities*** Respond to IT support requests via phone, email, and web portal* Perform basic troubleshooting for hardware, software, and connectivity issues* Create, modify, and disable user accounts following established procedures* Prepare, configure, and deploy laptops and mobile devices* Log, track,



and escalate incidents in the Help Desk system* Assign tickets to appropriate IT team members* Support software deployments and IT reporting as needed**Skills & Experience*** Robust understanding of IT or technical support work* Strong customer service and communication skills* Experience with Windows desktops/laptops and Microsoft applications* Basic knowledge of hardware, networking, and diagnostic tools* Organized, detail‐oriented, and able to multitask* Calm, empathetic approach to supporting end users* Interest in working within an ITIL‐based service environment**Compensation:**The target hiring range for this position is $44,262.40 to $55,328.00 with a maximum of $66,393.60.Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.The Salvation Army will provide reasonable accommodation upon request. Please email ** **if you have a need for any accommodation and we will be pleased to discuss this with you.Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.#J-18808-Ljbffr

📌 Service Desk Administrator - C$44,262.4 - C$66,393.6 A Year - Remote (Toronto)
🏢 The Salvation Army
📍 Toronto