Reports To: Supervisor, Registration & Mobility Services

Position Summary

Reporting to the Supervisor, Registration & Mobility Services, the Registration Services Administrator (RSA) provides superior professional service by serving as the first point of contact for applicants with any inquiries regarding licensure. This position is prepared to answer inquiries from a wide variety of methods, which includes: telephone calls, walk-ins, internet, e-mail and other social media outlets.

The RSA is responsible for acquiring the knowledge of the entire Registration Department and being aware of all on goings within the department. This in‑depth knowledge assists in the management of inquiries, detailed and lengthy application assistance, technical support and other specific related services as required.

The RSA makes an important contribution to customer satisfaction by having the working depth of knowledge of all areas of APEGA to be able to provide prompt, efficient and courteous service to applicants.

Responsibilities

- Providing guidance on the best course of action for each potential applicant to take based on their individual circumstances and in accordance with the EGP Act, the Labour Mobility Act (Bill 49) and the Skilled Governance Act (Bill 23)
- Providing assistance in the initial processing of new member applications for registration when required, including updates on applicant statuses
- Having a strong working knowledge of APEGA’s software applications including Competency Based Assessment documentation, and how to discern appropriate vs. inappropriate experience at a high level
- Providing knowledge and support to the Registration Department through managing inquiries regarding the application process at APEGA. Inquiries can come in the form of telephone calls, walk‑ins, email and other social media outlets
- Ensuring all answers to membership inquiries are consistent with APEGA’s policies, the Engineering and Geoscience Professions (EGP) Act, and other associated Acts
- Maintaining open communication with the Registration, Admissions,



and Exams staff to ensure they are up to date with operational volume and outstanding issues
- Fulfilling requests, completing financial and other transactions and forwarding requests as required, within the mandated timeframe
- Becoming aware of the applicant file processing, end‑to‑end (Registration Departments)
- Resolving problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems
- Troubleshooting first‑tier technical issues about the application process (including e‑forms, myAPEGA portal, WES assessments, electronic transcripts, website and other issues)
- Meeting quality assurance performance requirements and other key performance metrics
- Maintaining orderly filing systems – physical and electronic (EMR – indexing)
- Contributing suggestions for process and departmental improvements
- Call and email tracking for registration

Core Competencies

- Exemplifying Integrity
- Fostering Communication
- Results Orientation
- Teamwork

Functional Competencies

- Analytical Thinking
- Attention to Detail
- Initiative
- Problem Solving

Knowledge, Skills & Abilities

- Good knowledge of the EGP Act, related governmental Acts and Regulations pertaining to Registration, as well as confidentiality protocols and privacy requirements
- Ability to interpret, research, and analyze a wide variety of source information and develop recommendations for applicants and potential applicants based on individual circumstances
- Proficiency in computer applications, databases and software, including Microsoft Office Suite
- Professional and exceptional professional service
- Willingness to learn and troubleshoot
- High attention to detail and accuracy
- Organizational and time‑management skills




- Excellent communication skills – written and verbal
- Practical, analytical and innovative problem‑solving skills
- Set priorities and multi‑task (answering phone calls while performing tasks) and meet time‑sensitive deadlines
- Retention of large amounts of information
- Communicate ideas, projects and process concepts with ease and clarity, asking questions if unsure
- Work with confidential information
- Proven ability to work independently with minimal supervision and in a team setting
- Ability to adapt to changes in policy, processes and procedures
- Ability to self‑motivate
- Ability to learn and adapt to new databases and programs
- Ability to interact in a calm and service‑oriented manner during stressful situations
- Ability to work and collaborate with a diverse group of people to build and maintain strong working relationships with a high degree of demonstrated professionalism

Qualifications

- Post‑secondary diploma in a related field
- 3‑4 years of administrative experience in a customer contact setting providing first‑line inquiry support or services in a professional setting
- Experience working with Microsoft Office and/or various databases or systems is required
- Strong communication and language skills are required
- Equivalencies may be considered

Closing Date

Until successful candidate is found

We acknowledge all candidates working in their area of expertise may build their knowledge, skills and competencies in several ways. We welcome candidates from a breadth of backgrounds, who may have equivalent skills and competencies to the ones listed above. There may be APEGA positions posted that have specific regulatory requirements, and in keeping with those requirements, APEGA will follow the guidelines that we are bound by. All candidates are considered with the objective to enhance APEGA’s people and culture.

Please submit your cover letter and resume directly through our company website (

Thank you for your interest in APEGA.

Only those candidates selected for interviews will be contacted.

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📌 Registration Services Administrator (Edmonton)
🏢 The Association of Professional Engineers and Geoscientists of Alberta (APEGA)
📍 Edmonton