Date Posted: 02/05/2026Req ID: 46753Faculty/Division: Ofc of the Chief Information OfficerDepartment: Enterprise Apps & Solutions IntegrationCampus: St. George (Downtown Toronto)Position Number: Description:About us:The University of Toronto is consistently ranked among the world's leading research institutions, recognized for its commitment to innovation, academic excellence, and global impact. Within the Information Technology Services (ITS) Division, the Student Information Systems (SIS) group plays a critical role in supporting the academic and administrative needs of students, faculty, and staff. The SIS team is known for its dynamic, team-oriented, and forward-thinking culture. It fosters an environment that values creativity, continuous learning, and the delivery of impactful technology solutions. Team members benefit from a supportive and inclusive workplace that promotes professional growth and offers the opportunity to contribute to transformative projects that shape the future of student services at one of Canada's most prestigious universities.Your opportunity:Under the general supervision of the Manager, Client Engagement and Quality Assurance, the Information Systems Analyst works as part of a team of analysts providing user and product support for enterprise student and curricular systems including ROSI, ROSI Express, Degree Explorer and eMarks. This involves responding to support requests from staff, faculty, and students, delivering training and presentations, and creation and maintenance of system and user documentation and the Student Information Systems website. Information Systems Analysts may participate in development projects with other teams and staff in Student Information Systems.



Your responsibilities will include:Responding to service requests in a timely fashionTroubleshooting issues uncovered by testing or user feedbackCollecting information from clients to assess IT needsAnalyzing and documenting business requirementsAssessing needs and contributing to the development of business systems and processesTraining end-users on procedures and the use of supported IT systemsLiaising with technical specialists to resolve end-user issuesAnalyzing and preparing documents required for each project or productEssential Qualifications:Bachelor's Degree or acceptable combination of equivalent experience.Minimum five years working in post secondary education.Minimum five years working with or supporting enterprise level student information or student records systems, ROSI preferredExperience with other enterprise student information or curriculum applications (e.G., course management, marks submission, program assessment)Experience with the use of business analysis practices and tools (e.G., MS Excel including Pivot Tables, MS Visio)Demonstrated experience supporting users of business applicationsExperience in training users and producing user documentationStrong communication skills, able to present requirements, concepts and proceduresStrong written communication skillsDemonstrated superior client service skillsStrong organizational and time management skillsStrong analytical skills,



able to interpret business requirements and articulate them into models and conceptsStrong problem solving skillsUnderstanding of registration, enrolment and course management and delivery processesAssets (Nonessential):Familiarity with SharePoint file and website managementFamiliarity with Service Now or other service support and ticketing applicationsFamiliarity with Azure Dev Ops or other project and task management applicationsFamiliarity with Agile development practicesFamiliarity with testing protocols and proceduresUnderstanding of the evolving nature of higher educationExperience in writing and executing queries in sqlTo be successful in this role you will be:ArticulateCommunicatorIntuitiveMulti-taskerProactiveProblem solverTeam playerPlease note: This is a term position up to 18 months This is a replacement position A copy of the detailed position description is available to USW employees upon request to the Operations and Real Estate Partnerships Office. Closing Date: 02/20/2026, 11:59PM ETEmployee Group: USW Appointment Type: Budget - Term Schedule: Full-TimePay Scale Group & Hiring Zone:USW Pay Band $91,677. with an annual step progression to a maximum of $117,242. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. Job Category: Information Technology (IT)Recruiter: Khristen SivaramalingamLived Experience StatementCandidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

📌 Information Systems Analyst - C$91,677 - C$117,242 A Year (Toronto)
🏢 University of Toronto
📍 Toronto