Technical Implementation Engineer II AtLandis+Gyr, we don’t just manage energy—we lead the transformation toward a smarter and more sustainable energy future.With anet revenue of USD 1.73 billion in FY 2024and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.Our global team of about6,300 professionalsis shaping the digital energy era—developing cutting-edge technologies that support decarbonization, grid modernization, and real-time energy insights. Ourrecord USD 4.6 billion order backlogand strong book-to-bill ratio reflect long-term confidence in our mission and solutions.Job Summary The Technical Implementation Engineer II serves as an escalation point for complex technical issues that are escalated from program support teams and internal units. The role provides in-depth technical support across departments—including Development, Engineering, SQA, Product Management, and Project Management—driving resolution, fully documenting outcomes in CRM, and cross‑training other Technical Implementation Engineers.In addition, the position requires strong customer service skills and knowledge of utility business functions to support the Technical Implementation Manager with the deployment of company solutions for customers. The role also supports the company’s test environments and test lab, managing the suite of test cases and beta versions of company products to provide feedback to Engineering teams.Applicants must live in Canada and be fully bilingual in French/English.Key Responsibilities and AccountabilitiesOwns test environments and test lab to support the deployment organizationCreate relevant use case scenarios and appropriate solutions to demonstrate how the GridStream system operates and supports improvements to the customer-facing test suiteSupport System Acceptance Testing (SAT) for new customer deploymentsLead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatableAdhere to formal change control processesDevelop subject matter expertise in more than one technical domain beyond two‑way electric AMI technology, such as security, battery storage, microEMS, Home Area Networking, Load Control, water and gas, dual head‑end hybrid technology environments, MDMS,



etc.Ensure CRM tickets are fully documented and resolved or escalated to appropriate support tier, within SLA guidelinesProactively follow through on all technical issues worked to ensure items are addressed accurately and promptlySupport software installation activities for new releases and provide post‑implementation supportIdentify and support process improvement opportunities and product improvementsTest and support beta versions of software and identify gaps in technical documentation such as release notesParticipate in response teams for root cause analysis of system problems identified in the deployment of company solutionsAct as the liaison to other business units within Landis+Gyr, as needed, to resolve and follow through on issues/defectsCompany ValuesSupports and adheres to Company’s core valuesPerforms other duties or responsibilities as assigned or requiredSupports and adheres to Company’s Code of Conduct and Ethics PolicyRepresents Company in a positive, professional manner when working with both internal and external customersEducation and ExperienceBachelor of Science degree required with 2 to 5 years of related experienceExperience in working with solutions involving both software and hardwareUtility operations experience is a plusExperience working closely with customers is preferredTechnical and Process certifications are a plusPreferred QualificationsHigh degree of analytical skills; able to complete methodical root cause analysisHighly adaptable in a dynamic work environmentAccustomed to working in an environment driven by high standards for service and system deliveryExcellent team player; self‑starter withthe ability to work unsupervisedExperience with Oracle or SQL Server database a plusExcellent written and oral communication skillsSelf‑motivated, proactive,



able to work under stressful conditionsDemonstrate customer focus with proven ability to resolve customer issues appropriatelyStrong customer communication and service skillsExperience with wireless technologies is a plusBackground in software quality testing desiredUtility domain knowledge preferredExperience with Windows desktop/server platforms and/or Unix, Networking and Scripting is a plusAbility to plan and maintain schedulesWork with limited direct supervisionDemonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutionsAbility to multitask and prioritizeAbility to travel approximately 40%, including international travelWorking Conditions / Physical RequirementsTypical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitorOccasional use of other devices such as phone, copier/printer/fax, etc.Required to stand, walk, crouch, or handle objects; lift and/or move up to 10 poundsAbility to sit and view computer screen for long periods of timeAbility to see, hear, and speak in EnglishReasonable accommodation is provided for individuals with disabilities to perform the essential functionsMust be current with available OSHA/Safety Training provided by the Company; may be required to workwhile wearing safety equipment such as hard hats, work boots, gloves, hearing protection, and othersBenefitsComprehensive and competitive package of benefits including medical, dental, and vision coverage, life insurance, and a 401(k) retirement plan featuring a generous company match incentiveThree (3) weeks of paid time off (PTO) and eleven (11) paid holidaysTuition reimbursement program, optional pet insurance, supplemental medical coverage and other perks to support health, wellness, and enrichment of team membersSalary Pay is in the range of$85,700 - $112,400per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, including qualifications, years of experience, unique skills, education, and certifications.EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background.#J-18808-Ljbffr

📌 Technical Implementation Engineer Ii - $85,700 - $112,400 A Year (Quebec City)
🏢 Landis+Gyr
📍 Quebec City